Rent-A-Center — Local services in Lorain

I recently visited the Rent-A-Center on Meister Road in Lorain to check out refrigerators since mine had stopped working. The initial interaction with Jose, one of the employees, was positive—he was knowledgeable and patient as he walked me through the options and payment details. However, when I couldn’t find my ID and mentioned having an image in my email, Jose was willing to work with me and suggested I could either send it to their email or return with the physical ID.

During this conversation, a manager stepped in and took over with a more abrupt tone, emphasizing documentation needs in a way that felt dismissive of both me and Jose’s handling of the situation. It was unsettling, especially as a professional Black woman who values respect in customer service interactions. I didn’t feel heard or supported, which led me to leave and ultimately purchase from Home Depot instead.

I share this not as a complaint, but as feedback to ensure that all customers feel valued and respected. Customer service can make or break an experience, and that day...

Have been using RAC since 2005...Justin at Meister Road is the best Manager I've dealt with...Never had any negative issues with RAC since we've been a customer...Large variety to choose from and they will work with you even If you incur an...

They harass you when you don’t make your payment on time plus act like people don’t have downfalls and also publicly embarrass you by putting the Rent-A-Center signed directly on your door so everybody can see instead of in...