Extra Space Storage — Local services in Los Angeles

Brand new storage that just opened early 2024 The staff is professional, but be warned—after a few months, they will increase your rate (almost double the original rate you signed up for). While they offered to negotiate, the new rate was still much higher than what they advertise online, even though they have plenty of empty units available.

On the day of my move out they offered to lower my rate (which is still way higher than my original rate) and will get a $20 credit next month pending management approval. I said give me that rate (with the $20 credit) right now and then I will stay and was informed the credit is still pending management approval. I value my time and I do not have time for this.

I would have stayed long-term, but I don’t have the time or energy for constant negotiations. Think carefully before signing—once you’ve moved in, you’ll likely be stuck with a much higher rate than you initially agreed to.

Consider your other options in the neighborhood. Also, a competitor is opening a brand new multi story storage building about 0.7 miles away in a few months, just something to...

I recently went to rent a storage unit and I was absolutely pleased by the level of help and assistance I received from the Manager, Raeone.

I was unsure of what size unit I needed and she took the time to listen to my needs and recommended the perfect size for me. Raeone walked me through the rental process step by step, making sure I understood everything and answered all of my questions.

She also took the time to show me around the facility and made sure I felt confident in my decision to rent a storage unit.

Overall, the level of customer service I received was top-notch. Thank you for your...

As a current customer at the 2515 s broadway extra space storage location, I can confidently say that the level of customer service here is exceptional. Every time I’ve had a concern or question, Mayte, María, ale, and Jorge have been there to help me with a smile. They are always quick to respond, incredibly friendly, and genuinely go out of their way to make sure my needs are met. It’s rare to find such attentive and reliable customer service, and these three make my experience stress-free every time. I truly appreciate their dedication and would highly recommend this storage...