Kohl's — Local services in Los Angeles

Let me begin by saying Daisy at customer service is amazing, awesome, has great customer service skills and definitely deserves a promotion ASAP. Unfortunately if I had the option of no stars, I would definitely choose it. I am not a regular Kohl’s customer, however, I have shopped there twice including today in the past month. I was wrongly accused of theft/scam in the evening by their LP Mark in the customer service department because of a large exchange of shirts I had for incorrectly choosing the wrong size in my purchase earlier that day. Mark tried to pull me aside and I don’t know, “warn” me that i was doing something wrong because he had seen me grab a pile of shirts down stairs and put them in a bag; which were the shirts I entered the store with that evening and purchased earlier that day, and I quickly came to defense and asked him if he was accusing me of theft or trying to scam the store with a large exchange. I told him what he was doing was wrong because he had no proof of any kind for his assumptions. I took offense to it all because I was trying to do everything right and in no way had any intention of theft because I had just spent over $650 earlier in the day, and opened a Kohl's credit card account which I will be closing due to the incompetence of Mark. I also tried to make it easier on Daisy by neatly separating the already purchased shirts so that I can hand them to her after she scanned the new shirt. The exchange was a success in the end thanks to Daisy because she is super great. However, upon exiting the store I decided to have a chat with their Manager Ruby, another incompetent employee that has a terrible attitude and does not fit the tittle of manager in any way what so ever, to explain my frustration, irritation and wrath towards Mark and what he had done so that I can receive a miserable and meaningless apology. Mark is terrible as an LP but Ruby is just very bad at her job and can easily tell she hates it. I hope Kohl’s takes this review seriously because I am not one to leave reviews and realizes they have a management issue at Kohl’s in sun valley. Ruby is a bad apple and if she’s on top then the...

Kohls is not to be trusted at all. I had a Kohls card and it was stolen during a assault and robbery at my home and used at the store. Police reports were made, Kohls was notified and sent all the reports and Kohls said since I lived within 7 miles of a store it was not considered fraud. I've been fighting this for a few years now...and the last 7 months I've been on the phone with Kohls no less than 20 hours per month. The people play games with my account, gave out my number and call private taunting me in regards to the assault and when I said forget it Ill just pay for it they said I cant pay because its still under investigation for 7 months now but refuse to pull video to see someone else was allowed to use my card by a Kohls employee. I called corp and its just rerouted to the same people that cant help. So the last place you would ever want to shop at or get a store card is at Kohls where they support and take pleasure in assault and robbery...

My experience was not good in wanting to exchange a Nike sweater. Upon walking in I asked immediately how to go about exchanging. The front checkout said grab the correct size or item and get back in line.Upon doing so I get called up and I proceed to explain to the cashier what I am doing she scans to charge me and continues to ignore what I am saying folds the sweater and I had to rudely ask Did you just hear what I said?? She responded No. I exactly said your not paying attention to the customer and busy gossiping with coworker next to me and realized what I was then saying about my exchange. She then said I can't help you. You'll need to go upstairs to customer service. I was upset and said font they train you all to explain this to customers instead of waisting our time?? She responded responded No we are all New. I doubt that. I had a bad experience and unfortunately did not catch her name to complain. Overall a bad...