Party Bus Group Los Angeles — Local services in Los Angeles

I had a very disappointing experience with this company, specifically with their representative, Jessica. From the start, communication was inconsistent — she was slow to respond to my questions, but ironically quick and persistent when it came to requesting a deposit. That imbalance in urgency was a red flag.

Jessica initially offered to price match, which seemed promising. However, when I followed up via text to discuss it further, she backtracked, saying she would need a formal quote and that matching wasn’t guaranteed. It felt like a bait-and-switch tactic.

I made it clear that I was still comparing prices and services with other party bus companies, but rather than engaging in any discussion or trying to work with me, Jessica abruptly canceled the quote. No notice, no conversation just canceled. I found this to be incredibly unprofessional and frankly, very odd behavior for someone supposedly in a customer-facing role.

This interaction completely turned me off from using their service. I’m happy to recommend other party bus companies that offer much better customer service, clearer communication, and more competitive pricing. It’s unfortunate, as I was genuinely looking to establish a long-term relationship with a reliable vendor for future events. Sadly, this company lost that...

Only reason im giving 1 star at all is because the bus itself was beautiful but wow never again! First off our driver extremely rude! So much attitude for no reason first hour and a half was a silent ride because the bluetooth was not working and driver became angry and quote on quote said "I CAN NOT STOP THIS BUSS JUST TO HELP YOU" like what? I paid over a thousand dollars! Next day i try to call the main office to complain i get connected to someone mid way through conversation she very rudely hangs up on me! Kept trying to call days after no one picks up my calls . finally a week later im able to get in contact with someone again and im told my report will be sent to management and they will contact me almost 3 weeks later im still waiting for a call from "management" but nothing. Im very disappointed if i would've know how unworthy of my money this place was i would have never rented with them! Save your money you will be disappointed! I should add i rented their biggest bus the VIP on april 10, 2021 and it is now april 29 2021...

From start to finish PBG was professional and just provided all around great customer service. They are flexible and completely willing to work with you as far as where you want the bus to go. They are the first ever company I have booked a Party bus with and honestly I think they will be my last. Adam explained everything thoroughly and our driver was incredibly patient with my group especially at the end when everyone was inebriated, including myself. The bus was very Clean, almost immaculate. I had an incredibly positive experiences with both booking and enjoying the Party bus through this company. I highly recommend this company! and... As always book in advance when you can so you can make sure your date...