Quest Diagnostics — Local services in Los Angeles

3 stars because they do get the work done. My bloodtest are completed and I get the results within a reasonable amount of time. This time, the phlebotomist was great. Good bedside manner, quick but not hurried.

But everything else. 1 star. The lobby was so hot and you step inside the lab portion and it's nicely cooled. The bathroom was atrocious. It was dirty, papers on floor, no toilet paper and just bad. I know they aren't using this bathroom for themselves. With so many patients, many elderly at this location, it needs regular cleaning. And this location struggles so badly with the English language and the computers. I see them try and try and lose their appmt because they can't log in. And they knock and knock and the techs Rarely come out to help. I get A lot of bloodtest and try to avoid this one. And when they do come out, they look so annoyed. Other customers help them, clear privacy issues there you are creating. Oh and there's a little box for business cards in case you need additional help or want to complain, but it's empty! No business cards means you don't want to hear from us. And yes it's always been empty. I'll be adding my review to Google as well but not much difference it'll make. Like most of us, we have to use your company for...

I WISH I could rate this location 0 stars! They have TERRIBLE service! I read the reviews and they were just what I expected! The receptionist is very rude, hostile, & has no respect for their clients. I have attended this location multiple times and each occasion is always the same. I get yelled at for merely asking or answering a question! I try to reason with her (i’m not one to get frustrated with an employee), but she doesn’t care at all for clients. She is always on her cellphone too! I’m surprised they still have business at this point because the amount of people who have complained should have had her fired! Every employee who withdraws my blood is the sweetest and they always have patience for those who have a hard time with the process. HOWEVER, the receptionist with the blonde hair is NOT patient or respectful. I have so much to say, but it is nearly the exact same experience as the...

i will not be coming to this quest again. i have been to quest before and not need an appointment. i was there at 6am there were two peop in front of me who got seen. i waited over 40 min and never called my name. i finally asked why they called all these other people. they claimed they all had appointment. my doctor told me i had to go by 7am but did not say i would need an appointment. I look online it said they take 6 appointment an hour and there were two people in front of me. there were more than three people after and two guys. all the others got seen. i had to ask why they didnt call me and if they would see me by 7. staff never said anything just had me wait even though they knew they wouldnt see me. they had to have lied if they take six appointment per hour. i paid 25$ for an uber there to get there in time by 7am. i will not be coming to...