The Council Shop — Local services in Los Angeles

Worst customer service today. Because there's no fitting room, you're forced to buy and then try on at home. Bought some jeans, were to small, exchanged for another pair... those were to big. Went back to exchange again, already a massive hassle. And they wound not let me exchange again. Saying you can only exchange one time. And that is not listed anywhere. There is a sign saying you only have 3 days to exchange but nothing on the one exchange policy. And it's not like I was asking cash back, just for another exchange. What kind of customer service is that to deny it? What's the reasoning? Manager just said, that's the policy! I've been in customer service along time and this just blew my mind. I've been going to this thrift store 2/3 a month and now will never return. I ended up just leaving my already paid for jeans that were to big there, no use for them. Thanks a lot people....

5/7/2016 - Recently visited this go to location of the Council Thrift Shop and the cashier was sooooo rude. Generally speaking this is not the 1st time they've conducted themselves this way. The cashier accused me of changing price tags on two simple white vases that I purchased. The thing is...there was a group of 4, had I changed the tag on them ALL why wouldn't I buy them all. After I brought this to her attention, she stated that ppl change tags all the time and she'd priced them earlier at double the price. This was sooo surrealing to me. I won't patronize this shop any longer.

Purchased 3 large/extra long scarves and a shorter one. Only complaint is that pricing isn't consistent...Eric is very helpful and always willing to meet you halfway on pricing of most items. This location is much more affordable than their...

This place is a rip off they're used items are priced way too high especially that they get donated and used items I wanted to buy some leggings they didn't have a price and the rude little Mexican cashier said she would need to ask came back and said they would cost 18 dollars cause of the brand they look used and were messed up on the knees and had thread coming off I told her 18 dollars and they're messed up and have thread coming off I said no what a rip off a lot of they're clothes look so used and want high prices some you can buy cheaper new at the mall and marshalls this place is a rip off the cashier is rude and the store smells...