Dicks True Value Hardware — Local services in Los Angeles

I live in the neighborhood and a frequent customer. Have been coming to your establishment for years, and I mean years. I have given you lots of business and recommended you to many people. BUT NO MORE. Tell you why. I was in your store the other day and being an older fella, my kidneys got the best of me and asked the cashier if I could please use the bathroom because I had urinate with the utmost urgency. I was told "no." It may be a minor issue to you, but it is not to me. For a person to not be knowledgeable enough or sympathetic to a customer is not my idea of being humane.

It may not make any difference to you that I will not, and the friends I will relay my story to, use your business again, but it does to me. The fact that your cashier cannot tell the difference between a person who is a good customer and someone off the street who just wants to use your bathroom and possibly make a mess of it is not an environment I want to be part of. I feel insulted and slighted and I just want you to know that. Because I own a business and would want to know if one of the people who worked for me practiced, such...

I would have to concur with all the complaints here. Staff is rude, condescending, treats you like you don’t know anything when you go in there and is very unwilling to help. They are willing to act like they know more than you and roll their eyes at you, as some other reviewer has said, particularly if you are a female. It’s very clear to me that the only reason they survive is because there are local customers who use them out of convenience and pay their exorbitant prices to avoid going to Home Depot. But shopping Local can only get you so far and I predict and would not be surprised if their rent and their poor business acumen finally takes them down. It’s not the 50s anymore guys get with it. Stop responding to these ads and start responding to...

Sexist and very unprofessional, rude service. I just went to get 2 rectangular pieces of plexiglass cut for kitchen cabinets. I gave the guy exact measurements and showed him the pieces are for fitting into a cabinet frame. He cuts the plexiglass and gives me 1 piece that is miss-shaped (the top is a bit bigger so it won't fit into my cabinet). Instead of fixing the bad piece or recutting, he said take it or leave, there is nothing he can do, and people use misshaped pieces all the time. (What!?) I had been polite and nice throughout the experience. There are other male customers in the store and I don't see them getting this treatment. I complained to the front desk but they didn't...