Cook's Locksmith Services — Local services in Louisville

EDIT: Cook's reached out to me regarding my issues with the services and attempted to make it right with me. They were very sincere and offered a discount, but I have already taken my business elsewhere. Regardless, I appreciate a company that can admit mistakes and try to make it right. No one is perfect and I deeply appreciate this. With this in mind, I've adjusted my rating.

I don’t understand the positive reviews for this place at all. My only ignition key broke off from my keys and got lost. I called on Monday and asked for a quote. They said it’d be 197 for a new key, but I’d save 55 if I went to the business. They failed to tell me I needed to bring that car, even after I told them I didn’t have any other keys, so obviously I can’t bring that car. They also failed to even try to set up a meeting for the next day.

I called the next day and they couldn’t do it that day, which is fine. I scheduled for the next day, and they couldn’t schedule me for an exact time, which is difficult with my schedule. They only gave me AM or PM as options, so I had to hope for the best. I told them I’d probably have my wife be there and gave her number. Nowhere here did they ask if the car was registered to her.

This brings us to today. They finally call my wife and let her know they’re on their way. I’m unable to be there because of my job. Once getting there, they tell my wife that they can’t do it because the car isn’t registered to her, which they never mentioned to me before. I asked if it’d be okay if I tried to rush over there, or if it was okay if I sent a picture of me and my ID to give approval, or god forbid use a video call to do the same thing. After all, it’s 2020 and we have technology. I’ve heard of other locksmiths approving this, but no. Instead, they have to reschedule.

I’m tired of not being told all the information I need in order to get my key. I called up Lockdoctor and not only were they able to give me an actual timeframe that isn’t 6 hours long and made sure they’d be there after I got work, but they’re also doing it for 50 dollars cheaper. Cook’s is rude, unwilling to work with people’s situations, and just assumes that people know...

I will start by saying, I didn't actually purchase my key fob there, but I did take it there to program it. I had read the reviews and of course everyone in Louisville knows, this place is supposed to be the best. I took my key fob there to have it programmed, they quoted me a price and I agreed, so he got to work .Well, he tried for a good 2 hours and couldn't get the key fob to program completely. In the midst of trying to get it to work, the technician had come inside to do something and apparently left my original (and only working) key fob on the window sill outside. A lady delivering food to someone there picked it up and brought it inside to tell them she found it outside. Talk about unprofessional? SOMEONE COULD HAVE STOLEN MY CAR! Anyways, once they determined it wasn't going to work, they decided they would still charge me half the quoted cost because they had to contact Chrysler to get my pin number. Keep in mind, they didn't actually compete the service. So in reality, I probably shouldn't have had to pay anything. At that point I was just ready to leave. So I went to leave, and of course my Service engine light is on. I had to go back in and point this out, to which they said it was probably "stuck in Programming mode". After another long wait trying to get the light to go off, they deemed that to be a task they couldn't complete either. So the manager came over and handed me his card and says something along the lines of "we can't figure out how to get it out of programming mode, but I think it will remedy itself over the weekend. If it doesn't contact me Monday and I'll make it right." So, the good news is that, by Monday it wasn't on any longer. However, I tried to email this manager twice this week and he's not responded at all. I ended up having to go to the dealership and pay a lot more for a key fob and programming. They were, however, able to get me in and out in less than an hour and it works perfectly. Anyways, I can't speak to anything beyond key fob programming but if that's what you need, you would be better off trying the dealership if you've got the 3x extra to pay for saving your time...

The customer service at this company is the WORST!! My sister experience the most disrespectful service ever!!! The ladies at front desk was so nasty and treated her like she was a criminal. Few months back my sister lost her key to her JEEP and called "Cooks Locksmith" to come out and make her a new key a ...a rep came out and made a new key fob .So A couple months later the key fob fell apart so they went back to Cook's to get her replacement key fob and lady at front desk treated so nasty accusing her of bring back a cheaper key fob just so she can get better key fob ..my sister was only bringing back the key fob (that fell apart) that rep gave her when he came to her home a couple months ago. If that wasn't insulting enough the lady also accused her of stealing her own car my sister assured her that not only is her jeep hers its also paid off too. It wasn't until the owner Mr.Dakota Cook show up that the all the horrible comments stop! I talked to owner letting him know my experience with his staff and he assured me that he would talk to his employees about all the disrespectful and their unprofessional behavior the shown toward me. The owner apologize numerous time and letting me know that his father who pasted last January wouldn't like the way his employees was conducting business if he was alive today. Mr Dakota made sure I got my new replacement key after learning that the rep that came out to my home to make me a new key gave me a cheap key fob in the first place but charged me full price$$$. Learning I was the scammed makes me...