Goodwill - Administrative Office — Local services in Louisville

I have just had the most embarrassing confrontation in your store on Brownsboro Road. I have shopped Goodwil weekly for years. I give friends Goodwill gift certificates for Christmadm. I donate to Goodwill each year. I am retired from the media in Louisville and I respected member of this community. I purchased a piece of furniture and I was having trouble finding someone to pick it up. I came to the store and explained my problem and told a female mamager to charge for storage and I would get someone to pick it up. I hired a man and to pick it up today. It had been sold to someone else. The delvery man told me I would get a refund. I came to the store and I had a receipt from the purchase. I had thought for several days I had been over charged for some dishes I bought. I was going to consider it a donation. But I was angry and requested a refund for that as well. It was $40.00. I told the manager if he found out I was mistaken to tell me. He went in the office and reviewed film and I was wrong. I gave him my credit card and he took back the $40.00. I was shopping and had a basket filled with things to purchase. It occurred to me the money I gave back included my $15.00 refund for my furniture that was sold. When I ask to that manager again he had left for the evening. Another manager came to where I was going check out. I explained to her what I wanted and I told her I would talk to him tomorrow. I continued to shop and the female came to where I was shopping. She was very LOUD and said she called the other manager and said he told her to tell me to get out of the store. She said 'You are a liar and get out'...she said her husband is a doctor which had nothing to do with what was happening. She told ME LOUDLY TO GET OUT. Everyone was watching. It was horrible. I wanted to purchase but she told me to GET OUT OVER AND OVER. When I wanted to check put she SCREAMED AT ME SHE WAS CALLING THE POLICE. I left andI still shaking. That woman needs to be fired. You do not talk to people that way. If the other manager told her I was a liar and to throw me out he needs to be fired as well. I plan to pursue this until I am satisfied with...

I used to donate to goodwill but never will again. But the reason I will nit donate to them again is ur prices. Was just in the mt washington one & a lady was trying to buy a sweatshirt for her grandaughter, it was obviously a childs shirt but the cleark & manager said it was adult. The shirt was $7. Now this may not sound a lot to some people but this woman recently was given custody of her grandchildren & is struggling. I know GW is trying to make a profit..Oops they're non porofit, my bad. The thing is people are struggling now & all ur stuff is given to you.. so maybe quit raising & actually help people in need & have better...

Goodwill Lexington Kentucky advertises overhead speaker system that they offer the RISE program. I called to inquire and was advised that housing is not offered to people in Lexington because there are no housing options. The corporate office clearly doesn't know what's going on in stores and this is just another example of how they are not telling the truth to people. I have called the corporate office and always get voicemail. They should not falsely advertise services that they do not provide. As a non-profit this it should not...