Walgreens — Local services in Louisville

This pharmacy used to be decent but has been fairly bad recently.

A couple weeks ago I showed up to pickup a prescription they had let me know was available only to get 10 out of the 180 pills.

I went back last week, after they let me know the rest were available, but the price had gone up considerably, so they told me they would hold it while I looked into it.

I went back tonight to pick up the remaining 170, but they couldn't even find the prescription. They found an old one (previous prescription) for a different dosage that they said they could have ready in 20-30 minutes. I waited 40 and went back only to have them put the "closed" sign in the window while I was waiting for them in the drive-thru!? I told the lady who finally answered the bell that I had been told to come back tonight, but she simply said their register was down so I would have to come back tomorrow. Are you kidding!? FOUR trips to the same pharmacy for a single prescription, and I still don't have it!? (ALL after having been told it was ready! 🤨)

What are you doing Walgreens....trying to push people back to CVS (across the...

I have never had a good experience with this pharmacy, but I had no choice in transferring a prescription here for a one time refill due to availability. I called the pharmacy (long hold of course) and asked them how long it would be until it is ready because I have sick Babies and I am sick myself, but I am in the area and will be there in a minute. She said she was calling now to transfer it and it would be ready. She knew I was in route. I get there and wait in line only to be told that she had not even called yet, to Give her at least 45 minutes to call and maybe return back in an hour and 40 minutes. For eardrops. A bottle of eardrops, prepackaged. I reminded her that I had just called and spoke with them and that I have sick kids and I am sick myself, and I drove all this way, and she could not care less. This is literally why I called in advance.. to avoid dragging my sick family all over town. She said I’m more than welcome to come inside and wait… With my sick babies and myself.

EDIT TO ADD: I just got home and out of car seats and got a text saying READY FOR PICKUP!!! 15 MINUTES!! What an...

You have one employee, a very large heavyset woman whose name tag I couldn't read on her hip, who works your front register who is extremely unprofessional. I'm in the store shopping two to three times a week cuz I live just next door and half a time I come in she's always working. And everything out of her mouth is something negative and complaining to every customer that walks up to her register. Today she stood with the customer in front of me and complained and complained about working too hard with part-time hours. Complaining that "i only worked part-time, but im going to develop raccoon eyes but I'm happy still have a job working I guess". She's a very negative person, and you can literally read the facial expressions on every customer that they are uncomfortable with this awkward conversation she's starting with them. Being forced into a uncomfortable or awkward and negative conversation with your employee letting all of your customers know her negative disposition towards your company is extremely off-putting for...