Verizon — Local services in Middletown

Hi, I had a great experience at this store and felt the need to share it with anybody that’ll read it. I recently dropped my phone in the toilet like a complete rookie and was forced to get a new one. I was torn. Not because I didn’t have insurance on my current iPhone but because I knew I had to dig the old iPhone out of the toilet. Talk about a “shitty” situation. After the initial shock of what had just taken place, I fished that thing out like an old boot in the bottom of a muddy swamp. There wasn’t a pressure washer this side of the Mississippi that could have cleaned that iPhone. That’s when I made the decision to get a new one. I happened to be in town visiting family so I went into this store to see about getting something new. I was welcomed with open arms by a gentleman name Devon. He he had a great smile and made me feel like I was in the right place. He actually reminded me a lot of my little brother. Very similar look and mannerisms and very charming. Devon asked what brought me into the store so I explained to him what had happened earlier that day. At first he looked st me with a straight face and asked if I was serious. I told him yes, I’m serious. He then burst into laughter and told me not to worry cuz I was in the right place. He asked me a few questions and when he had a good idea of what I was looking for, he showed me in further detail about how the Android and iPhone differs in user friendliness and how the operating systems work. After much deliberation, I decided to go with the iPhone X. I was super pumped with my decision and was reassured by Devon that I was making the right decision. Once the decision was made, I found out there were wireless chargers and several options for phone cases to protect this new investment. I spent almost 2 hours inside the store and surprisingly had a good time finding out about all the cool new technology. Fast forward to today, I have a sweet new phone with a protective case and wireless charger. I’m much appreciative for my time in Kentucky and more appreciateive for good, honest people like Devon. If you’ve made it this far, thanks for reading. I felt the need to do this store a great service like they did...

I worked at a sprint store early last year and decided to switch from AT&T to Sprint in an attempt to lower my phone bill, not only did this not happen (Sprint has an incredible amount of hidden fees that I addressed at least a few times a week with customers when I worked there), their service is also TERRIBLE, and it only got worse once T-Mobile stepped in (T-Mobile doesn't actually put Sprint customers on their towers until they cancel their line with Sprint and officially switch.)

I decided to cut early from Sprint and switch to Verizon, as I have always heard great things about them from the tech community (which I'm very involved in), along with them being the only carrier currently rolling out TRUE 5G (ultrawideband). Other carriers make claims about how they are rolling out their 5G, but it's really more along the lines of 4G LTE++.

I went into this store to set up my account and purchase the Samsung Galaxy S21 (switching from iPhone after many years in the ecosystem), and was greeted literally within seconds of walking through the door by Matt, who quickly became one of my favorite customer service reps I have ever had the pleasure of dealing with.

Not only was Matt very knowledgeable about the plans and the service, he was also very friendly, cracking jokes and making smalltalk as he set up my new account. I believe I was there for about an hour (which in and of itself is an impressive feat for a new account), but it truly only felt like I was in there for around 30 minutes because of a combination of how relaxed the environment was and Matt's comedic banter.

This store is somewhat out of my way (I went there because I called ahead and they were the only store I could find with the device and color I wanted), but I am positive that if I ever need anything done associated with my Verizon account, I will be going to that store every time and asking for Matt.

Absolutely incredible...

I had been working with Marcus a tech through Verizon. He had given a bunch of incorrect information about a few things on my account. I had set at the store for over 2 hours waiting to get my service started with Verizon. Marcus entered the information to many times and locked my account up. Causing a 24 hour hold. I then had to wait 2 more days for service not to mention driving over an hour to get the the Verizon store Marcus was working at. After getting there I sat another hour waiting for Marcus to finish my account up. I was told that Marcus was putting my account was being fixed so that Verizon would just take my account bill out of my checking every month. I woke up to my phone being turned off because in fact Marcus had never set me up on auto pay. Then I had an $80.00 fee put on my account for turning the phones back on. I can to Verizon today with the thought of walking in handing my equipment over and being done with Verizon but I met Richard who was the first person at Verizon who even tried to help the situation I was in. Richard also called on my behalf and spoke to David who credited my account for the $80.00 that I had been charged for turning the phones back on. Oh... Richard also enrolled me in auto pay so that nothing like this could happen again. I want to say big Thank You to Richard & David for all the help they gave me. Thanks guys! So... If you need help getting you service through Verizon ask to...