Target — Local services in Lowell

This store security is trash. How they handle situation without proper assessment is beyond me. Today I went in there to purchase several baby items which cost me over $200 and innocently forgot to scan one item which was a baby chair and security guy stop me. He asked me to follow him into the security office not telling what the situation was and I had no clue what was the problem.

As I sat there in silence, I handed them my ID when they asked for it and the woman whom I assume is security supervisor pulled out a camera put closely to my face then took my picture without forewarning. Then they told me I am band from coming into the store for a year because of thefts. I was shock not knowing I was being blame for theft.

I have the fund to pay for all my item and even when I ask to pay for what I forgot to scan they said no and now they put a trespass on me for something that was a mistake. These security people need to be properly trained and learn how to fully assess the situation better. Never in my life I got treated this way by a security guard. I am embarrassed and in disbelieve by their actions. When I told them I completely forgot to scan the baby chair, they insisted I intentionally try to steal.

It’s one thing when theft is planned out, have the intention and act on it. I totally forgot to scan one thing and paid for all the others item well over $200 and why wouldn’t I not able to pay for the forgotten item? Especially when I told them I can pay for it right there and then.

My suggestion, do better at evaluating the situation and assessment of people as well as communication instead of formulating and coming to a conclusion.

Regardless of the banding or not at this point, I will never shop at Target on Plain St. Lowell ever again. I will pass on my incident to all my peers and family so that they will not shop there. People who know me know I am an honest person and would never do such...

A year ago this target was one of my favorite ones to go to in the area because it was nearby, well stocked, and clean but over the last year it has met none of those. Frequently only one register is open with the self check out fully open (if it’s after 10:30), and although it says 10 items or less and an employee watches it there are so many times I’ve been in a long line watching people with more than 10 items or even a full cart checking out there and not a peep from the employees. Lately I’ve been running into issues with open food products, and today I wanted to do a return and not have to go back to the store because I’m tired of it being a mess, and wasting gas for a product that was open when it shouldn’t have been and left on a shelf, apparently you can’t do it online and they will only give you a gift card, but I do not wish to return to this store or this company again as I’m tired of the price gouging and the excessively gross stores and employees who don’t care to do the bare minimum.

And don’t get me started on the employees on their phones, not the zebra, in the isles with a go back cart. And yes, the cart is sitting there while they tap, type, or scroll. I’ve even stood there starting at a young man doing it for a minute before he noticed. Management doesn’t care and you see how it trickled down to employees and the state of the store.

If you need space for mobility reasons, don’t go in the morning either. That’s when they stock and they will block isles with the trolley carts so...

My favorite target because it is down the street from my house, but will definitely NOT be going to this location anymore.Today 1/26/17 about 930pm For the past 3 days I've been going to this target everyday to pick up some groceries with my boyfriend . Today I walked In and I overheard one of the cashiers who works at the self checkout states "those guys have been here for the past 3 days" to the security guy that was working today......which we did not think he was talking about us...... Until my boyfriend notice sercurity was following us while we were buying groceries and clothes.. he followed us throughout the whole store and by the clothing section all the way till we checked out. That's when I found out the whole statement about the "those guys have been here a lot" was about us. That was rude I felt I couldn't even shop comfortably today.. Until my boyfriend stated "don't you hate when you feel u are being followed?or am I just being followed cause I am a the only black man in this store.right now" the sercurity played it off and walked towards the female manager that was working today like he wasn't following us.I was gonna ask why he was following us but he walked away by the time I got to. If your gonna follow someone atleast be Discreet about it! And don't talk about your customers right as you walk in. I was just trying to shop and get the things I need. just a reminder if u go to this target a lot... I guess U will...