Xfinity Store by Comcast — Local services in Lowell

This is not a reflection on this specific location but there's no other way to review Xfinity mobile as a carrier and business.

Customer service online and over the phone is terrible. You will spend way too much time and talk to multiple agents explaining what you're calling about several times. The agents can and will lie to you, or just not know what they're talking about. When you ask to talk to a supervisor, the supervisor will admit yes we lied to you and then do nothing to fix the issue. You will be told by agents, supervisors, and even the email feedback people that you will receive follow up calls and you will not.

Customer service is outsource overseas and they are clearly not trained well to know how cell phones even work.

Scheduling a mobile service cancellation phone call gives you a call from Comcast home internet who obviously can't cancel your mobile service. So then they transfer you. But then that person doesn't understand what you are asking to do. So they transfer you. Before you know it, you've wasted 30 mins to an hour on the phone and gotten nowhere. I've literally asked to talk to retention and I don't think that department even exists. Xfinity does not care that your experience is bad. They don't care that their agents are untrained and will lie to you. There's no way to talk to someone who can or will do anything. Spend more and go elsewhere, or spend less and go to Mint. Xfinity is a...

I requested help (good luck getting an actual person via the BOT that answers ALL Calls...) with my Now Closed Xfinity Mobile Account and was told by Kenny that; "The System" dictates billing And No paper billing is ever available And The date I closed the account was 5/17/23 BUT The "System billed me over $100 for Usages that occurred from May 17, 2023 on phones that had been ported to different Service Carriers prior to 5/17/23 thru June 5, 2023 are considered 'Valid' And there is NO ADDRESS FOR XFINITY MOBILE Customers to mail a Certified Disputed Billing Letter... So Much More Mickey Mouse than Disneyland and Disney World at Xfinity Mobile. AND FINALLY... My Debit Card Autopay can never be canceled nor stopped because The "SYSTEM" runs Xfinity not human beings... The "System"!!! Run away from this Company. RUN AWAY!!! UPDATE;* A "Business Level Executive" Theresa B. contacted me regarding my BBB Complaint and unbelievably stated their review of data usage was still due... 2 phones with completely different SIM Cards, different Carriers AND even a different phone + a different number were still using Xfinity data... NOT! An over $349 bill is still due & payable (for 17 days) AND They emailed me my "Service was Disconnected" on July 3, 2023, that I had already disconnected May 17, 2023 when their "Service" was no longer needed... Really?!? Whew, that's a Relief (said no one ever...!) RUN FASTER &...

The service was ok. I cancelled an account and returned all the equipment without having to spend an hour on the phone with a pushy salesperson. My father added equipment to his account and a second phone line... that went ok, now for the bad part. We set up a service appointment to have the line, from the pole, moved from one side of the house to the other. I asked for them to call me before ariving so I could explain what needed to be done, and never got a call. I was supposed to be added to the account, so I could troubleshoot problems over the phone, or make appointments if necessary. (Lets face it, at 72 years old, dad is a little technically challanged.) After the line outside was changed, the house had no phone or internet. I tried to trouble shoot over the phone only to discover I was not added to the account. Now both Mom and Dad are retired and own a camp in NH, so they are nowhere to be found, and I may have mentioned, technology challenged and unable to grasp the concept of keeping the cell phone on when it is not being used. Needless to say, it was a fun week with 2 children, one of which is autustic, with no internet in the 120...