Metro Beauty Academy — Local services in Lower Macungie Township

These are copied from my conversation on FB messenger after I made a comment on your page. And after my first inquiry 5 days prior which went unanswered and ignored. They are my comments. The responses I received were all excuses and no real concern for how disappointed I was.

So your message came to me as I arrived yesterday for my hair appointment. I get it that you are “ short handed , just like everyone else” however not getting back to someone within a week is a bit incomprehensible. And I probably would not have heard back if I didn’t post a negative comment on your social media. I would still be waiting for any reply. I understand this is not your department, but if you could pass on my disappointment and dissatisfaction with whomever is in charge of the Salon Services I would appreciate it, especially since they obviously were not intending on responding to me. Also I have been coming to Metro for years and yesterday made me second guess returning in the future. The Stylist didn’t ask me what I wanted done and apparently didn’t hear me when I told her what I wanted done, she instead was more fixated by the children at the next chair being serviced by her friend. I could see her in the mirror staring and gazing and engaged in conversation with the group next to me and it worried me that she was not even watching how she was cutting my hair. In my experiences with a Stylist, the customer is who you should be focused on. When I came home my husband said to me, I thought you were getting your hair cut and I said I did….he said Oh really? Also, I understand that you are a Teaching school and that is why I have come to Metro for over 10 years. I am aware of the teaching aspect. However every prior time I have had my hair cut here, the student gets my perspective and my expectations. The teacher approves the procedure and gives some guidance and after the cut the teacher checks the cut, the angles the length etc.. and fixes what needs to be attended to. None of this happened on Friday. I get it you were busy, and that you are “short handed,”and that you had a new system being installed. I probably would have cancelled if I knew all of this. Which could have been communicated to me if I had received the respect of a response to my 4 messages. However the excuses do not bode well when Customer service is involved. All I received was excuses. And then more excuses. This was handled...

I never had a bad experience here until today 5/30/24. An honestly, this all could’ve been avoided if they would’ve handled this properly… I’ve been going there for awhile now, and this isn’t my first time or second or even third time. I have an online account with them, an I get the same exact thing done to my hair every single time I book my appointment. The students, teachers, and front desk people can see me and my hair physically everytime I come in. They can see my profile that I’ve been there multiple times… Now why come today, as I’m already there, in the chair and hair all separated, they inform me that my price has to be increased because I booked the wrong type of hair session. I book the same exact session everytime I make an appointment and not once has a student, teacher or desk person ever informed me that it was wrong booking session… now I don’t mind paying the difference, but I definitely feel strongly that in a situation like this, they should’ve kept my price the same as I always payed when I come but they should’ve just informed me that for my next appointment it would have to be the increase booking session instead, which I would’ve been perfectly fine with. But no, they completely changed my price right there and then. Now what would have happened if I only came with the exact amount in cash that I constantly pay when I go. Than what… I’m glad I had my purse on me for once with my credit card but still. The customer service definitely could’ve been handle better and showed a little more appreciation for the customer especially since this wasn’t my first time there and I’ve been paying the same price every time I’ve booked an appointment. I enjoy my hair dresser but I probably won’t be going back anymore. I don’t need to be treated unfairly for a situation I honestly had really no control over, and honestly why didn’t any other teacher or student or desk clerk speak up the first 1 to 5 times I’ve been there. Either way I’m just irate on how the situation was handled. I hope in the future they will...

Scheduled a wolf/shag hair cut and a double process for bleach to dark blue ombré on virgin hair. I walked out with orange banded highlights and a trim on my ends. Despite me calling twice prior to my appt to ensure the blue dye was noted and having my blue color marked in my appt request, no color was reserved for me. I expressed being unhappy especially as the orange banding/ “bleaching” and trim took over six hours and expressed wanting it to be fixed , the instructor literally gaslit me that I “Have so many layers like a wolf cut they just need activated”, and proceeded to have another student give me shirley temple curls to my ears (I have chest length hair). I expressed being uncomfortable paying when none of the 3 services i requested were completed and my concerns weren’t being heard by the instructor. The front desk urged me to pay and promised to call me back to get my hair fixed and get the three services of a wolf cut, bleach, blue dye for free. I never got a phone call. I called two weeks later and they told me they were still waiting on my blue dye. Nothing since and it’s been 3 months.

I want to note I understand this is a school and am okay with mistakes from a student. What was not okay was the mismanagement of my appointment, my requests, and the instructor standing behind foul work rather than fixing it on the spot. They also lied to me that they would call me back and fix their mistakes and they never did, I genuinely feel robbed as I went here for years and always had good experiences. This left such a sour taste I will...