KAY Jewelers — Local services in Lower Macungie Township

If I could give no stars I would; this store was so highly unprofessional, manipulative, and I'd even go as far as to say decietful. My boyfriend an I visited this location the day before Labor day with a casual intent to pursue the full ring package (engagement ring and wedding bands.) Upon entering its a rapid fire of questions, from the normal "What style?" To the "Okay, your financing is approved. When can you pick it up?" In a blink of an eye.. Extremely aggressive sales tactics for sure. Not only that, the sale my boyfriend got suckered into wasn't what he wanted so he had to go into the store to cancel and that had caused a whirlwind of rude inappropriate behavior towards him, a customer, from these sales people!!! Not to mention the store was to be open Labor Day until 6pm, which we had tried to go to cancel this transaction the store was closed by 3pm already! Was but a very dreadful few days trying to sort this mess out, especially, being something that is to be...

If I could give this place a -5, I would. Kays lost my engagement ring while they had it for repair. They waited 7 weeks to tell me (after we called multiple times about where it was and why it was taking so long). I told Don, the manager that we would rather our money back instead of a replacement ring because we want to go to our local jeweler instead. The manager, Don, was extremely rude. He laughed and said "this is how it works, you don't get your money back." KAYS LOST MY RING AND I CANT GET A REFUND???? Been fighting with customer service for a week now. They are telling me it's not a big deal, they don't see what the issue is. The issue is your company lost an extremely sentimental ring that I was supposed to have forever and now I won't. DO NOT GO TO KAYS, especially if you value your jewelry....

I’ve lived in multiple states and I’ve been shopping at Kay Jewelers for years and it has always my go to jewelry store. The consistency of quality and customer service is unmatched in my opinion. Today would happen to be the best experience yet. I stopped in to this location to have the watch battery replaced for my upcoming wedding. The gentleman working changed my battery and as he handed it back to me he said congratulations on your wedding this one is on us. This was not expected but certainly appreciated. Kay has always demonstrated excellent customer service but this kind gesture was over the top. I purchased the engagement ring at this location as well. Top notch customer service from this team. I will be seeking out ways to pay it forward to someone...