pucciManuli — Local services in Lower Merion Township

This morning I had called the shop to inquire about a dollhouse. I spoke to a woman who stated that she would check the price and have me call back in 30 minutes. I was so delighted that she had the house that I just headed right over to purchase it, regardless of price. When I arrived, she seemed extremely uninterested at first, but stated she would find out the price of the hous for me. After I looked at it, I had decided to purchase it, and I told her I would like to load it in the car. She became very distraught and angry Stated that she had told me to call back in 30 minutes because it would take a long time for them to prepare the house. She said that they would need to dismantle the display and it would not be ready until tonight. I told her I’d driven 40 minutes just to pick up the house and I would actually help her dismantle everything from insideif it would allow for me to get it sooner. By the way, there was only a few toys and pluses in the house. The picture is provided for everyone to see that it would only take 3 minutes to remove the items from inside! She then told me that she was very busy and I needed to calm down because she is verybusy and understaffed, and that she needs to check out everyone else in line first and I needed to step aside. She replies in a very mad way I told you to call back in 30 minutes!!!!! I reminded her kindly that she asked me to call back For the price, and I headed over because the price did not matter. I was embarrassed and humiliated, I then decided to walk away and let her check out all the other people in line. When she had done that, I came back to tell her I would help her dismantle the area for the house and I wanted to see what she could do for me. She was clearly walking past me ignoring me for a while and then she came and told me “now do you see what I just said,when we are extremely busy! She was so angry with us. I mentioned to her that she should calm down and that I would help her. Her attitude was so extremely disrespectful and aggressive and demeaning towards me. I don’t even know why I bought the house, really just because I wanted to make sure I had everything assembled for Christmas for my kids. She then charged me more than what it cost to purchase the item Yes online, and the item is also marked in many areas and has some damage. I did not even complain about that. My biggest complaint is the way she treated me. It was absolutely disgusting. I work in an extremely stressful environment on a daily basis, and I have never ever talked to a single soul in this way EVER. I have spent thousands of dollars at your store, but I will never come back. I hope that everyone reads this and sees that they do not deserve to be treated this way..

Again I work in a very stressful high volume job, and have NEVER treated anyone this way Also you should have been grateful to be busy in a bad Economy, not taking it out on customers Your response shows everything. You called me entitled, yet again insulting me when I did nothing wrong. I am a kind paying customer at your store who moved aside even though I waited in line for you to check out those ten customers in a calm and patient manner. I tried to park outside your store, but a large beverage truck parked there. I told the lovely young man I would carry the house to my car on the SAME block but he said he would help me. It took 5 minutes for him to walk down the street with me, and I also thanked him and tipped him a cash gift. You can justify why you behaved so rudely to me all you want and refuse to acknowledge your behavior which is not excusable. The house DOES have damage and the price is lower on Maileg site and all websites. I have dealt with all kinds of extremely stressful situations and have NEVER treated anyone like that ever. You seem to find such behavior acceptable and this is why I will never come to...

The owner was extremely rude to my wife. My wife very politely requested that the store wrap her purchase. That is a service that routinely offer here. The woman snottily replied “we do expect people to say please and thank you.” My wife’s request was totally politely phrased and expressed. I don’t recall if it lacked the specific word “please” or not. A “thank you” would have been forthcoming.

My wife, being an adult did not feel like having an unsolicited lesson in manners from this stranger and was rightfully irritated by this statement. My wife requested that the item not be wrapped after all. The owner had not started wrapping the item but insisted on doing so anyway for some weird reason stating “you can unwrap it yourself later.” Her behavior was off-putting.

The woman came off like a snotty impudent child. We decided to cancel the purchase. The woman kept repeatedly saying “have a happy thanksgiving” in a creepy overly saccharine tone. It was totally obnoxious and strange. She isn’t right in the head.

In other responses the owner has repeatedly stated that “this store isn’t for everyone.” I more than agree. In fact this store isn’t for anyone.

As another matter, the store is extremely overpriced. Small stuffed toys here are routinely priced at over $80. Everything we were planning on purchasing was available for way cheaper on Amazon.

I noticed in an another response that the owner claimed that employees had multiple complaints about our party. That was a total fabrication. She is trying to save face. It is sad. There was one other employee present, and she was standing elsewhere in the store. What are these supposed complaints about, lady? Please detail them. I am very curious.

In the responses to her many complaints, the owner loved to throw around that she runs a “small business” like that is something special to consider. Being a small business owner does not excuse her from being civil to her clientele. Maybe she should actually provide a service to the public instead of simply marking up a bunch of dolls she bought online while behaving entitled and rude to her customers.

I should state that the young women who also work in the store are always super friendly and helpful. I imagine that this lady is a nightmare to work for. Maybe that explains the high turnover. I have never seen the same staff there twice.

Edit: I see your response. I specifically asked what these supposed “several complaints” about “bad behavior” from my party were. You did not address my question. What are they? I am waiting.

There was no statement made while we were there about “money excusing bad behavior.” This is a fabrication. You have quite an...

Lady with glasses is super grumpy all the time! She got mad when aunt asked if she HAD to give her full name for the receipt and said “its JUST a receipt..🙄”

Despite that, my family spent 100 dollars (on just 4 items), she must have have been feeling tired of doing her job because when my mom asked her to wrap a SINGLE stuffie she said “actually would cost a please and thank you” in a very condescending tone before sighing, rolling her eyes, and continuing to wrap it.

Since she was so pissed about it mom told her to stop wrapping. The woman must have been afraid of a return because after saying “NOPE!” to my mother (who had been perfectly pleasant) she went “Welp! You can unwrap it then after!” In the most obnoxious condesending tone. Apparently this woman has taken it upon herself to teach my GROWN mother a lesson for something she didnt even do wrong. Keep in mind at this point the woman had not even started wrapping.

We returned every overcharged toy. I feel horrible for the poor girl who works there, she is pleasant, helpful, and super kind. It is arguably easier to be nice to customers! For anyone who needs to know, all their stuffed animals are called “Jellycats” look it up on google! I guarantee you will find what you’re looking for + more options.

Edit: I’m assuming the woman writing these responses is the women who was so rude to us only because I find it hard to believe someone hired her. This is obviously the temperament of a cranky owner.

Your response has been given word for word to many people, obviously you are saving face as there was a single other employee in the room, i had a conversation with her about unicorns. I doubt that offended her.

The way she treated my family is classic ardmore arrogance which i find a lot in these trust-fund baby “small businesses” where owners don’t mind putting their rudeness onto others because they’re rich enough to have money either way. I wouldnt expect this kind of behavior from any adult much less a cashier. Act your age, theres enough babies in your “shoppe” we don’t...