DICK'S Sporting Goods — Local services in Loxahatchee Groves

First I wanted to commend Dick's Sporting Goods for their involvement in the recent installation of EV charging stations, which brought me into the store to check out new clubs and replacement spikes. However, during my visit, I encountered a concerning issue regarding theft prevention.

When I asked for a package of spikes, the employee brought me one that had a cut in the bag, making it easy for someone to steal items instead of purchasing them. He later returned with another package, and once again, it had a cut in it. I was shocked to hear from the employee that theft is a significant problem, mentioning instances of individuals stuffing golf clubs down their pants and using tools to remove club heads.

What troubled me even more was his comment that employees cannot act to stop theft for fear of termination. This policy seems not only unfair but also places unnecessary liability on employees, who are left feeling powerless in a situation that directly impacts the store's profitability.

I believe that investing in better security measures could help prevent theft and protect employees, who are doing their best in a tough environment. Stores like Dick's Sporting Goods should prioritize both the safety of their staff and the integrity of their products. I am hopeful to hear back regarding this issue, as I believe there are effective strategies that could help address the ongoing theft problem and enhance the work environment for employees. I would be more than willing to share my insights and suggestions to help improve the situation.

NXTGEN Marketing Group “Honest and Accurate...

This used to be a great store. I never worried about buying items online because I could return them with no issue if they didn't work out. However, today I brought in an unworn item with the tags still on it and the sales associate didn't want to take it back, claiming it couldn't be resold. I asked to speak to the store manager and he stalled, insisting the item needed a lint roller and could no be resold. He finally called a manager saying there was a customer here wanting to return an item that's covered with hair and lint and if he wanted him to take it back. Of course, he was very loud. No worries Nalm, I'm loud too and I don't embarrass easily. He pointed his finger at the return policy and told me to read it. The manager didn't come and I still refused to leave. So Nalm loudly called him out saying I wasn't leaving. The manager came storming behind the counter and told him to throw the item in defects and issue the refund. There was absolutely nothing wrong with the item. It's a shame if they do a chargeback. The associate and manager should not be customer facing. I'm too old to be spoken to like some deadbeat thief over a $20 item, so I won't be shopping there again. What kind of person fights with a customer over $20? I now know that if I'm not happy with a product that I'll be spoken to abusively no matter the condition of the item and may not even be able...

Review for Lulu at Dick’s Sporting Goods – Southern Boulevard

I don’t usually take the time to write reviews, but my experience with Lulu in the shoe department was truly exceptional and deserves to be shared.

From the moment we began speaking, it felt like I was catching up with an old friend. Lulu has a rare gift , a warmth and sincerity that instantly puts you at ease. She was not only incredibly kind and thoughtful, but also deeply knowledgeable. She referred to herself as a “sneakerhead,” and her passion for what she does absolutely shines through. She took the time to listen, guide, and help without ever being pushy or overbearing. It’s clear she loves what she does.

To be honest, I typically avoid in-store shopping. I usually stick to online purchases just to avoid interactions that might throw off my energy. But Lulu did the opposite she elevated my entire day. She was a reminder that there are still people in retail who genuinely care.

If Lulu could work in every department, I’d be the first in line. Dick’s Sporting Goods is lucky to have her. She’s an absolute gem, and I cannot say enough wonderful things about her.

Thank you, Lulu — you made...