CVS — Local services in Luray

Here's is my experience with this CVS. I used a great CVS, for many years, in Lakeridge VA, fast, answer the phone every time even though they are much, much, busier than the Luray branch. I also travel a lot and have used CVS all over the country, and they were fine. So it's not the company.

I dropped off a paper prescription and the woman taking it rudely questioned its authenticity and would not consider filling it until she had contacted my doctor. I asked her if she gets many forged common blood pressure prescriptions. They never answer the phone. One incident, the clerk handing out filled prescriptions had the flu, and was sneezing, coughing, and snorting, all while another employee was asking if she should perhaps go home. I came down with the flu 2 days later, and it lasted for 3 weeks, worse than when I had COVID, and yes I was wearing that silly N95 mask, the 3M one, not the cheap knock offs. Each time I go in, there is the pharmacist, the register clerk handing out filled prescriptions, and with 5+ people in line, the rest (sometimes up to 3 others) are cutting it up, clucking like Yentas, whilst the line gets longer. And they glance at you like you are captive carnival folk with what can best be described as contempt. If the line gets too long, you will see the staff with more seniority, if you will, open that second register, rarely. It's kind of like they don't understand or care about customer service. This experience is just with the pharmacy staff, the regular up front clerk is usually helpful. Can't say anything about the pharmacist as you usually don't interact with her as she's busy doing her job.

There, does that sum...

Hubby went in to fill meds(I felt so bad for sending him but I was having pins and plates put in for a broken ankle and experiencing a blood clot)when I normally do.I broke my ankle and was in Surgery which he was in a hurry to get back to Harrisonburg to make sure I was ok.I don't know what happened but he said the gal that took his prescription keep yelling his name loudly and he was very upset getting yelled at for what reason have no clue.They refused to fill his meds which is ok but I think when you work with the public you need to control your mouth instead of announcing your name to every person in the store cause something pee'd you off. Politeness is a MUST when working with the public and No I wouldn't recommend this particular pharmacy to anyone.People take their prescriptions from a doctor with a 8 yr degree to have filled not get yelled at in front of a bunch of people cause they are...

Every time we go to this pharmacy to pick up meds for a disabled man, they treat us like we are outcasts. We are young and every person in line behind us gets a good morning, good afternoon, but not us. We are young and don't know how some things work with insurances, coupons, etc and realize that it may take them a few minutes more to do their job, but that is why they are there. When working with the public, you treat everyone the same, especially in the line of work that they are in. Maggie,the pharmacist and Autumn, (clerk) was rude!! What happened to How can I help you or May I help you instead broadcasting our business all over the store. I will be calling main office in re to this as this has been like this for the last 3 months. It's not like we can go to another pharmacy as NWCS sends coupons for him to get his meds at a discount due to no...