Just came home from Venere Nail Spa. Did not have an appointment there today, but decided to go anyway. After waiting an hour and a half (shame on me), I Was finely taken care of by a young girl named Tina. She was the rudest person I have ever come in contact with in this profession. Never looked at me, just pushed my hands around , without telling me what she was doing. I finally had enough, waited for her to finish my nails, told me, I mean pointed to a sink to wash my hands. Did as she asked?, went back to her table and waited for her to at least say goodbye and take my money. I went into an absolute rage and finally talked to the nail tech next to her. I asked her if they spoke my language, she replied yes and I went on to tell them ALL. that this was the worst customer service I have ever seen. I asked why they did not speak to their clients or even acknowledged the fact that I had been waiting that long. I told them I would never be back because of their customer service. Having worked in the banking field for 45 years, customer service was such an important and integral part of my job . I notice these things immediately. I recommend going somewhere else to get your nails done, but definitely NOT...
Ā Ā Ā Read moreI read the reviews before I went to have my acrylic nails filled and although most were poor I decided to give them a fair try anyway. I checked the prices for services that are displayed on the wall., a fill was $20.00 and I need two tips added at $3.00 each. When the guy told me the total was $30.00 plus tax, I asked him what the extra $4.00 charge was for, he said he applied my acrylic so smoothly he didn't need to file much afterwards, I told him he did nothing different than any other salon I have visited over the past 20 yrs. I told him I expected honesty when I come for a service, and not trying to sneak in extra charges for nothing. I paid $26.00 + tax and gave him a tip. I hope I taught him a lesson too, do not try to take peoples hard earned money if you didn't do...
Ā Ā Ā Read moreVery disappointed in the services that Iāve received from La Venere! One of the most unprofessional and overpriced nail salons Iāve been to within the Cleveland area. I made an appointment, continuing to wait well over an hour and 15 minutes. I was told that I would be seen soon since I had an appointment. The young lady had me wait in the service chair after 20 minutes because they were really busy and she didnāt realize I had an appointment after waiting for an additional hour. Although the appointment was made a week. Prices are varied and unclear. They will charge you a different price than whatās listed on their services list. The staff is extremely rude and inconsiderate of customer time and satisfaction. I will never return and would never...
Ā Ā Ā Read more