Macon Beverage Outlet — Local services in Macon

This establishment could probably focus on customer service more than they do. I've never had a real problem until today but I had previously noticed that they aren't very friendly. So, now that I have gotten that out the way allow me to start with yesterday's experience. I called the store to inquire about the price of an item b/c when I was last there, I noticed that I was charged almost $6 more than my previous purchases of the same product. When I asked how much the item costs, I was told $20 & change. I advised that on my last purchase, I was charged $25.99 before tax & was curious as to whether that was correct. The cashier stated that maybe some had different prices & after hearing that statement, I informed her that there was no logic whatsoever in that statement. She then went on to say that she couldn't do anything w/o a receipt, which I had previously stated that I didn't think I could locate it but ended up finding. I then asked again how much the item (18 pack of Heineken) costs & she proceeded to advise that it was $20 & change. So, after hearing that again, my thoughts were that they probably just marked them up for Super Bowl weekend which if that was actually the case, I could understand. I arrive at the store & approach the counter to make my purchase of the package that I was told sells for $20 & change only to have the cashier actually ring it up at $25.99 & with tax, it would have elevated the final price to over $28. When I advised her that she just quoted a price that was far less a few minutes earlier, another person there stated something like she must have thought you were talking about another type of beer. I kindly left the package with them & proceeded to make my purchase from another establishment. It wasn't even about the $$$ it was the principle. I don't know who exactly owns that establishment but they really should know that the frontend help is as...

BEST LIQUOR STORE IN GEORGIA....PERIOD!!!

Lee, Mary, Dawn and EVERYONE ELSE there are fantastic! In customer service, friendliness, their knowledge and advice, as well as their willingness and expertise in finding exactly what suits your tastes.

I've sent MANY new customers their way in the past couple months, and especially in the past week. I expect their MMPS "Grandaddy's Pipe Pouch" is likely sold out now, since I shared this gem of a bottle and their location on reddit...but I grabbed a 2nd bottle before sending everyone their way 👍

His is definitely my "honeyhole", but they deserve to have me share their great business, their NOT price gouging (like most all other GA liquor stores now do), and especially to let other bourbon lovers in on this gem of a place, with fantastic owners/employees.

Thanks for all you do for us bourbon (and other liquor) lovers!

You have a lifelong customer in me, and I'll send everyone I know your way at every...

Birdie and Renee (Arkwright Rd location) were extremely helpful and kind! Five star customer service! I had a large order for an event, and they got my order together very quickly! When I arrived everything was nicely packed and ready to load. I needed to add a few extra things when I got there, and they helped me with those selections, packed it up, and loaded it in my car. This level of service is hard to find these days!...