Elite Networks LLC — Local services in Madison Township

In the 10 years I've been taking my computers here, I've never had any problems. The repairs have been done right and efficiently. If i had some questions, they would be answered over the phone or done remotely for me. That's what i always evaluated things on, customer service.

Not what I received last time (August 2020). It appears that the business isn't run by the same two guys anymore, and it shows. Not to go on, but let's just bring it to the date of this writing. i called yesterday pm, wanting to know how to get a program to work that had always worked before. i called at 4:57 p.m. because I thought i might get them before they closed.

The guy who had repaired my computer, Josh, answered. Not only did he sound angry at me for calling (though he had said to call him if there were issues), but said to call back today, and he'd fix it this morning remotely. i called today and spoke with Evan. (though Josh was also there) and after being told i would have to pay their normal rate for a service call, I was also told that Josh said he had helped me out on "many things" for over an hour yesterday. Of course, he had helped on nothing other than getting me off the phone once it came to 5 pm, which totaled less than 5 minutes.

So, if you're thinking about taking your computer there, don't plan on asking them any questions, or be ready to pay (for something you just want working the way it was before they touched it). And this was a mere one thing, not the many things I no longer have on my computer, that they could have found from the backup drive.

No customer service, and they've lost...

it has been fun watching elite networks grow. i have been taking all my pc work to Noah Auman. also the guys that started out with him for so many years. watching him grow his business and himself to be the best he can be. was a very interesting experience. i send everyone i know who has problems with their pc to them. he builds a good team and takes care of the people that needs his help. being an older person it is refreshing to find a place i can trust. with proof in actions,, and not in claims alone. i have never needed to consider looking for another place to take care of all...

I have been with Elite Networks for many years. They always provide excellent professional service and very competitive prices. The on location services are great when you can't afford to be without your systems. We recently this year added the managed services, and it is great peace of mind knowing the same computer pros you trust are watching the health of your system in the back ground. Definately would recommend...