Modern TV & Electronics Service — Local services in Madison

This company is not helpful. They are a partner with Samsung as one of their local repair providers. They were given my repair from Samsung for an in-home repair.

After they were given the repair, they called and said they couldn't do an "in-home" repair and asked if I could bring the tv in to them. When I explained that I couldn't, she stated they were going to cancel the repair because they couldn't accommodate an in-home repair. (They are notified that it's in-home when they get the repair and they have to agree to in-home repairs if they're going to take on the repair via Samsung)

The person from Modern TV & Electronics then proceeded to state that the repair was cancelled because of "Customer Request (Can't wait for repair)".

This is not true as she never discussed or said anything about timeframe and she also proceeded to say that was the only option available to her. (The Samsung Agent confirmed that this too...

Not very impressed. Cost me nearly $180 just to get the tech out for the SmartTV, he putzed around for about 10 minutes after I explained the problem (didn't even bother to run tests or investigate a cause other than trying to turn the TV on and off) then spoke on the phone with someone else about what the problem might be and then told me it's "probably" the mother board and if they order it, estimated cost around $268. I told him to go ahead and order it but about a day later I get a call from them that Samsung no longer supports those boards and they can't do much else. So, I guess I have a $2000 doorstop. I checked out eBay and got a motherboard for $40, installed it myself but that wasn't the problem. Got another repair company coming out to take a 2nd look. We'll see what they come up with but Modern TV is not...

This place is very unhelpful and extremely limited with what they can do. They turned down every single things I wanted to take in and repair saying they couldn't do it. When I asked why they said it was a staffing and supply issue. The lady who I talked to was very nice herself, but with what they can do it's next to nothing. They wouldn't even take a look at one of my modern receivers. I'm not giving up on this place, but until they get better staffing and start being able to do what they used to, they really shouldn't advertise that they can service all of these things. At this point it's their loss, cause I would pay a lot to get some of my equipment fixed, but so be it. So if you're looking for high quality service repair for your electronics, DO NOT come here. I highly...