Scrubs & Beyond — Local services in Maine Township

Came here 2 weeks ago with my fiance for needed scrubs. Sue was the only one working the store, and as i entered was not greeted by her, it wasn't a big deal as she was helping some one else. I found most of what i was looking for, but needed a jacket, so i waited for her and and the customer to have a pause, excused myself and politely asked if they sold button up jackets. Sue looked up at me acknowledging she had been asked something, looked down at her computer, and then proceeded to turn her head, ask the other customer about her order. Me and my fiance stood in front of her desk for a couple seconds waiting for her answer. Never got one. At that point i was ready to go and saw that professionalism was a not thing there. I didnt have the time to shop elsewhere so i went into the fitting room to try me clothes. My fiance informed me that had Sue answered my question after i walked away to my fiance as if he asked it in the 1st place. Tried on my scrubs, and waited at the desk for a few min to be rung up patiently as she helped someone else again. She asked for my phone number and i declined as i didn't care about any deals i didn't plan on returning. Spent a good 60 bucks since every piece was $17-30. She rung up and gave me my bag. No have a nice day or anything. I did the survey and got a call from regional mgr next day to talk about my experience. The next day i was called by SUE whom i NEVER gave my phone number, and she left a disingenuous generic apology never acknowleging what exactly she did. I called the regional mgr back and informed her of this, and she apologized for both of these encounters, and wanted to send me a gift card hoping ill try them again. Lol the gift card amount for the experience is insulting. 5 bucks and a 20% coupon. Never again. Medical professionals beware of...

The customer service skills of Tricia (The Store Manager?") is really bad. Both phone etiquette and customer service assistance is really questionable why she is working there!. Poor customer service not only destroys existing customer relationships. It also puts at risk future prospects. I was put on hold for 10 minutes only to put the phone down by her. When I visited the store to buy the scrubs, she even told me or commanded me to specifically put the scrubs I didn't choose to a certain area and told me I was rude on the phone for venting out that I was on hold for 10 mins only to have the phone dropped on me. Is that how you treat your customers? I even apologized after paying for venting out over the phone being hung up but she turned her face against my direction ignoring what I said as if she did not hear anything. Terrible experience really. You have to reprimand her whoever owns the store or better yet let her study a customer service crash course so she should know how to behave as a customer service associate. Never again I will visit this store, sorry to say. I maybe 1 of thousands of people who walked in your store but this comment will make a...

I recently bought a stethoscope as a present and unfortunately I had to return it to the store ,unopened after 3 days. To my surprise the sales person, which by the way was very nice ,polite ,quite helpful , told me ,she has not enough cash in the register to accommodate the return. Anyway ,they had to reach out to Terry the regional manager to get an approval from him to empty the register so they can refund the money. Terry, this is not how you run a business. Get back to the basics and learn from this. You left your employers without the ability to give change. Bad ,bad ,bad. Reverse what you did and use it as an example. I didn't need your apologies on the phone , I need it my money back . I got over 100 dollars in singles. Horrible. I will not go there again . As far as your sales personnel from that particular store ,they deserve a raise . They handle this situation very professionally. You , on the other hand , the opposite. Sorry, I had to this but waisted too much time on what was supposed to be a in and out type of...