Smoke Star LLC — Local services in Manchester

I bought a $109 device several weeks ago, which turned out to be defective. I returned it to an employee and asked for Manny, one of the proprietors, to take a look at it. More than a month later she insisted that I take another device as a replacement. But, it was a type device that I don’t like. They’re too large & heavy, especially to carry in a purse. As the woman insisted that I take it, I realized that I had absolutely nothing—not even proof that I dropped off the first device. When I get the 2nd device home, it’s loose in its box, missing its battery & charger, as well as protective film over its screen. I called Smoke Star the next night and asked Diane when Manny or his brother Hassan would be working again. She got upset that I was calling them. I told her that the replacement device didn’t work and the situation had been going on for too long and I wanted to wait and speak to one of them. She became extremely loud and kept saying that the 2nd device was “brand new”. Odd that being accused of giving me a used, bad device was the first place her mind went. She repeated several time, loudly, that she had been “kissing my a**” the whole time. She definitely had not. She gave me discounts on disposables, which was fair, since I didn’t have access to a working device. The entire time she was going off on me, I heard her helping and ringing up customers. She is knowledgeable and friendly, until she takes something the wrong way. This is a lovely store, but until Hassan & Manny know what’s really going on with their star employee, I’m sure she’ll undermine the loyalty of other long-time customers, as well. I would be shocked if she ever told either of them about the 2 bad devices or that I would like them to call me. This isn’t a review. It’s a wake up call. Businesses can’t leave the only route open for customers to communicate with management leaving bad online reviews.I’d still really like to speak with one of the owners, because I know they’re decent, well-meaning people, who will make this situation better whenever they...

I came in yesterday and was greeted so kindly from a Hazel eyed queen. I believe her name was Diane. She was great with guiding me to what I was looking for and treated like I was family. I will be returning on a regular after the great customer service....

The staff here is one of the reasons we keep coming back. The store is clean & smells beautiful. If you need items you'd find at a vape/"smoke" shop buy them at Smoke Star, they have a wide selection of what you...