Eide Chevrolet — Local services in Mandan

Update 08/06/25: Spoke with the sales manager, Matt and felt very heard and understood with the situation. He went above and beyond to make it right and made sure to communicate this with his team to be better going forward. It was not a great start, but there is so much value that comes along with a business correcting and rectifying mistakes and mishaps. More than once I was told that this is not how they conduct business nor did it uphold their values as a dealership — and I believe that. I would not hesitate to send business their way, especially after the way this situation was handled. Thank you to the Eide team.

Stopped in at 2:45 pm on 07/31/25 with my husband knowing the exact car we wanted to buy and needed information on what it would cost with our trade/buying out our lease. The Kelly Blue Book number they pulled did not actually match KBB website. I had it pulled up on my phone as well. Keep that in mind when if you decide to buy a car from them -- have it pulled up on your end as well because it was a decent amount off. After getting to some numbers we liked, I had to leave for meeting at 3:45 pm and my husband stayed to take care of all the paperwork. He sat there for over 2 hours total, the majority of the time staring at the wall, not checked in on, or updated. Did not discuss any accessory options or offer to set up anything ahead of time. Explain or hook up the onstar, how to use the tech inside the vehicle, things to look out for, setting adjustments -- NOTHING. There was one person in the finance department who was all over the place. When my husband got into his office the first time, he had a incorrect information and seemed to not have a clue about what were buying, our status of our current vehicle or even the correct names for the titling and ownership. Which was all previously provided and noted in their system by our salesperson. It seemed it was just going over the numbers that our sales person had already discussed with us. He then went to fix all of that and my husband was left sitting. He noticed there were other customers around him also waiting to purchase their vehicles as well. At one point, the finance guy came out and notified him that his parents had just got there and he was going to go say hey to them -- WHAT?! As my husband had been sitting there for over an hour and a half. When finance FINALLY got everything together, he signed the papers and finally left at 5:45 pm. When I arrived at 5:50 pm with the checkbook, every single salesperson was sitting at their desk on their phones and I was not greeted by a single person and I had to walk up to get their attention to figure out where I needed to go to finish this process. Wrote the check, got out to the car and set up our app and then tried to set up the onstar. We were put on hold to set that up, but another 10-15 minutes went by before I finally asked if this had to be done right now or if it could be done later as it was now 6:15 at this point. I had 14 days to set that up and it wasn't something that had to be done right then and there. We spent over 3 hours trying to buy this car. We didn't need to test drive the new one, we were not financing or leasing, we knew exactly what we wanted and all the buyout information for my current vehicle -- so there was nothing that should have taken this process that long. My husband was left sitting for most of that time. And at ANY POINT they could have asked us to come back a different day because they were busy because we put the hold deposit on it that was...

My pickup had some serious warranty issues. Keith in the service dept. got me in right away when other Chevrolet dealers in the region said they were TWO WEEKS out! I limped to Mandan from over a 100 miles away in some seriously cold weather. They were the only Chevrolet dealer that understood I was a very long ways from home and I didn't have two weeks that I could wait! Now understand, because I want to be completely clear.... When I say they got me right away: well, right away was literally 5 minutes! They were waiting for me and they held a spot even though they were extremely busy because of the severe cold! (Remember, I limped in from over a 100 miles out!) They diagnosed the issues, next day'd the parts, gave me a car to drive so I could get to where I work in the oil-fields (about a 150 miles Northwest). They called me and updated me on the progress and had my truck back to me in a couple of days. (As a matter of fact, they had it done the very next day; however, I couldn't get back there the next day to pick it up.) Here's the irony people... My pickup broke down after being at one of the LARGEST Chevrolet dealers in the State for a WEEK getting warranty repair. Bigger is obviously NOT better when it comes to Great Service! I want to personally thank Kieth in the Service department, all of the amazing people that work there as well! (Those fine folks had to put up with me and my traveling dog in their in the waiting area!) I have emailed GM about this incredible group of people who make up this fine dealership as well! It isn't the vehicles GM builds that is going to keep GM in business. No Sir, it is dealers like this one that will tilt that scale time after time towards GM! Kupper Chevrolet has simply earned my business because they legitimately cared about me and the issues I was having with a product that they just happened to sell and service. That is NOT the old fashioned way to do business, that is the ONLY way to do business! Now days, if you're shopping for the right cars, pickups (or wheelbarrows for that matter) it doesn't really matter the brand, they're all built to about the same level of quality and or expectation. However, if you're shopping for the right dealer, or the best experience, you need not look any further than Mandan North Dakota and the exceptional people that work at Kupper Chevrolet! It was privilege to experience a...

From the moment my husband and I stepped foot into Kramer Chevrolet everyone treated us kindly and respectfully. I usually hate going to dealerships but the staff at Kramer made me feel very comfortable. My husband and I were first greeted by Pam the receptionist. Pam was extremely sweet and personable. Anytime we had to wait she would make conversation with us and keep us entertained. Additionally, she thanked my husband for his service in the military and took the time to get to know a little bit about us. We also worked with David Wald who was such an amazing help and tolerated my bad test driving skills! David has a great attitude and was very patient throughout the process and also took the time to get to know a little bit about us. I especially liked that he took the time to show us how to use the technology within our vehicle and sign us up with the Chevrolet mobile app after our purchase. This was the first dealer I’ve been to where someone has taken the time to walk me through how to actually use the features in a car. I learned that David has lengthy experience in auto sales and I would definitely recommend him to anyone looking to work with a sales consultant in the future. Along the way, we also got to meet Shawn Weekes who was very humorous and friendly with us. Shawn also informed us around the time and money Kramer has donated to local military families. It is always great to hear that an establishment is helping out their local community. Last but certainly not least, Kye Erickson helped us with the financing aspect of our chosen vehicle. Kye was a warm and very funny guy who made the most painful part of purchasing a vehicle go as smooth as possible. Kye was able to get us within the interest rate and payment amount we hoped to get and was also able to beat our own bank’s offer which we initially had planned on going with. In addition to the great service we received, we went home with a few goodies: hats, a speaker, and cookies. Thank you Pam, David, Shawn and Kye for a great experience! -...