Westlake Ace Hardware — Local services in Mansfield

Worst store you could ever imagine!!!! No knowledge here!!! We've had several bad experiences at this store. The ONLY thing I can say positive about this particular store, is that it's right down the street and very convenient....unfortunately!!! But there are also 2 older gentleman who work there and have ALWAYS been so helpful. MAYBE PUTTING THEM IN CHARGE WOULD CHANGE THE BAD TASTE IN M Y MOUTH ABOUT THIS STORE. Don't try to warranty your Craftsman tools here... the manager didn't even know craftsman was a lifetime guranteed product. Then, he wouldn't warranty my level I brought up there to exchange out... employees laughing about how messed up it is, while he's on the phone with another manager who's trying to help him out with the mass confusion that was created for him over a VERY SIMPLE tool warranty.... I've warranted tools almost every day over the past 15 years, due to the field I'm in. Sadly tho, I'll probably never buy another Craftsmans product in my life due to the stores who are selling their products and lack any/all knowledge of the LEGENDARY AMERICAN BRAND!!! Snap-on on, will be replacing all my craftsman tools. Stihl or Echo will take the place of my Craftsman lawn tools. And anything else, it'll be replaced by another brand as well. Just so I don't have to deal with this store. It's not the quality of their products... it's the quality of their staff... Now I'll be driving the extra distance to Home Depot, Lowes, Sears, etc... when I had a 1 stop shop literally right down...

I had a terrible experience over a craftsman tool with my husband the day before. He was much more upset than I was, but pretty disappointed in the lack of tool knowledge considering that's a large portion of what they sell......coming from a service department at several DFW dealerships one thing you have to know is what you sell, why and how it benefits your customer. My husband swore off ACe in Mansfield, however the next day I ran in for some potting soil and a few planters......it took them forever to find the sku for one planter, they ended up kickng me out of line to wait while they figured it out while I kept offering to grab it for them. The man behind me was incredibly uncomfortable jumping ahead as he had a HUGE basket of items while I had 4, after 15 minutes I told them thanks but no thanks. The new management is awful and Unknowledged in the products they sell which is unfortunate because in Azle we LOVED our ace store. DEFINITELY lost two very good customers. Took us several frustrating visits to finally write off the Mansfield location. Instead of supporting our family owned business right down the road we will drive across town to Lowes from now on. AGAIN THE AZLE STORE IS AMAZING AND MIGHT BENEFIT THE MANAGEMENT AND OWNER TO SHADOW THEM FOR A...

I’ve been a customer of this place since I moved to Mansfield area 6 years ago. Everything I use for my company I purchase here. All my lawn equipment as well. I have never had a bad experience until today. I went in to purchase a hedge trimmer 2 days ago. There was no price on the one I was interested in. They gave me a price and I thought it was good so told them I wanted it. They couldn’t find the paperwork or battery charger for it so the told me to come back the next day when the “Stihl guy” was there. Went back today. After another 30 min wait he finally gathered everything up and verified the price. I went to pay and it rung up for $100 more. I spent 2 hr of my time in the store and 2 trips for nothing. I live pretty far away and actually drive right by a Home Depot to get to this ace. What’s worse about the situation is that it was almost like it was all my fault. The “Stihl guy” has a pretty bad attitude. Last time I shop here. Home Depot all the way from here on. Such a shame. This used to feel like a small town store. Customer service just isn’t what...