Target — Local services in Mantua Township

Customer Review - Be Advised Anyone Looking to Sign-Up with CC:

My wife and I became customers with Consumer Cellular in January, and it's come with a set of problems we never experienced while with T-Mobile or AT&T. We purchased two new devices with Consumer Cellular at our local Target and signed up for monthly Apple Care plans for our respective devices. After several months, my wife's phone was damaged and needed repairs. We come to find out that, for one reason or another, Consumer Cellular only put Apple Care on my phone, but not hers. This led to us having to decide between paying the out-of-pocket expenses to repair at an Apple Store or buy a new phone [which turned out to be the cheaper option].

After speaking with Consumer Cellular representatives on the phone, they indicated it was an error by the employee working the cell phone kiosk at Target. When we spoke to the employee at Target, she insisted it must have been a program error on the part of Consumer Cellular. Sufficed to say, there was not a resolution to this issue beyond everyone else pointing fingers at each other.

We paid for a second phone for my wife and said we wanted to ensure Apple Care was on her phone. After trying to get it on the phone at the Target store, the representative said to call up Consumer Cellular because she was unable to add it. I called up CC to verify that Apple Care was on the phone, and I had an affirmative response from the representative that it was indeed on this second phone.

Well, I checked our bill today - Apple Care was STILL not added to my wife's phone. When I called today to get it on the phone as only 16 days has passed between the time of purchase and today, the Consumer Cellular rep said she couldn't add it but instead could do a Square Trade protection plan. Rather than $3.50 a month for Apple Care, the Square Trade plan now costs $5 a month. I realize $1.50 extra a month is not the end of the world, but to say we are disappointed by this turn of events would be an understatement. We went with Consumer Cellular to save money on cell phone plans, not deal with headaches or extra charges because nobody can give us a straight answer why they could not add Apple Care at the time of purchase or even within the timeframe window of one month.

To sum up, a couple warnings:

The people selling the phones at Target do not actually work for Target, they are from some sort of subcontracted company. However, even the managers of Target don't know what company it is. It is rather shady that a third party can sell expensive devices on behalf of other companies at Target and seemingly answer to no one - not the Target managerial staff, not even Consumer Cellular itself. If these people are selling products in the name of this company and they are committing serious and costly errors, Consumer Cellular needs to recognize this and address it.

Even though we verified over the phone with CC that Apple Care was on my wife's phone, it still was not there even after verbal confirmation and led to us having to pay more for this protection plan because someone could not do it right in the first place. Why is this so complicated? Even after you pay your phone, verify it several times, be it online, in person, etc., but don't expect to get an answer as to why.

Finally, we wanted to give CC a second chance and see if they could address the costly mistake they made. Even after this second chance, they did not pass the test with flying colors. This is very disappointing, and we will investigate alternative companies unless CC attempts to remedy this situation.

Thank you for taking the time to read this, we hope it spares you needless...

I visited target this afternoon to pick up some medicine at the pharmacy and before the pharmacy opened back up I was just walking and browsing. I got my medicine and everything was good but then I heard some commotion in between the isles near where the back room door is and a lady (who I’m assuming is the manager because she had the audacity to yell at an employee very loudly) started berating the employee saying “THIS IS UNACCEPTABLE” “YOU NEEED TO BE CONSISTENT” all the while the girl is just saying “sorry sorry sorry, you’re right, I know”. Idk what the employee did and frankly I don’t care. Nobody should ever be yelled at like that IN FRONT of customers. And if and when you do need to have a talk with an employee, it shouldn’t be done in front of customers or even other employees for that matter. I am highly disappointed in seeing how management here treats their employees. The girl she was yelling at was also a young girl could have been 16-22, it’s hard to tell. The manager who was yelling was kind of tall, had brown hair in a ponytail and sounded like she smokes cigarettes. I’m hoping to see an improvement here or something done about a manager who doesn’t know...

This review isn't for the target in general but for the ignorant young blonde with glasses working in the customer service dept, which is an area that she definitely should not be at. Perhaps some where in the back or stocking shelves at closing time. First off, ignoring a customer for a good two mins at the counter is not appropriate customer service. A simple 'I'll be with in just minute' would've been sufficient, instead of ignoring me while you'll stood directly across from me. Secondly a smile is a nice gesture that goes a long way, instead of mumbling 'what can I do for you'. Lastly, a closing sentence such as, 'Have a nice day' or something similar would've been appreciated instead of mumbling 'You'll get a reciept in your email'. That's it, nothing else. I understand holidays are stressful but at least fake it. People pay attention honey. I'll still shop at target regardless, but from now on will avoid the customer service department, especially if "happy face" is there, I don't need anyone raining...