NAPA Auto Parts - Key's Auto Supply, Inc. — Local services in Marathon

I bought a new battery from Home Depot and put it on my dinghy. 3 days later the battery was wearing down a little bit and I wanted to bring it to be charged. I dropped it off at Napa in the morning, and buy two received a phone call from them telling me that my battery was no good, and that it needed to be returned to the store that I bought it from. The store clerk told me he connected it to his charger and it started smoking and sparking. It worked that morning, yet as soon as they touched it it blew up. I told them they needed to take responsibility, and I was told to leave the store with my battery or they were calling the police. While in their possession the battery was ruined and they did not replace it. After so many years of dealing with them, I will never give them my business again. Everything they sell is overpriced ridiculously, even the battery I bought they sell for twice as much as I paid from Home Depot. When I spoke to the owner on the phone about what the clerk said and did and how rude he was being, she also started acting the same way and told me he's not replacing my battery. Take your business elsewhere, don't go...

I went there yesterday to return a meter I purchased that was missing a pin on the positive lead. The counter asked me how it went missing as to suggest I somehow broke it.

I shrugged it off.

Then I asked for 1/2 in rubber air brake hose by the foot. The counter INSISTED it was not available without the ends precrimped and already attached. I suggested he not give wrong info when he proceed to dispute my knowledge I went out to my service truck and brought back in a length I had purchased previously and probably at another Napa elswhere. He then tried to back peddle changing his info to I would have to buy an entire roll. That's not correct info either it is available by the foot and from napa. Some people have a hard time admitting fault. He concluded by sarcastically telling me to have a good day and never admitted his error.

I too will go 20 miles out of my way next time I need something.

Napa management in marathon r u...

These local yokels still think they're the only parts store in town ...but they're not.

They couldn't give a shift when my car died up the street. Unhelpful and annoying, repeating the return policy over and over.

This, and because I wasn't about to buy seriously overpriced parts "and" walk them back to my car (they don't deliver and batteries are really heavy); so I just picked up jumper cables and solved my problem somewhere else.

Would have bought everything too, battery, alternator, and all the tools to put it in.

Haven't seen this kind of backwater customer...