The Furniture & Mattress Warehouse — Local services in Marietta

Customer service is horrible. Sister bought a dining set on Fathers Day. Picked up today 6/26/2020. Product is still in original packaging in truck never open. Once arrived at location measured space and the table dimension does not fit the space. Contacted store in regards. I was not even given the chance to speak before gentlemen advising to be the manager, Juanocho kept over talking me. He just kept stating there is no returns everytime I would attempt to speak or say anything. Which there was nothing that advised this listed anywhere. Finally I was able to asked when did this become a policy he advised because of COVID-19 they had decided to not return anything. I then ask is this listed so that clients are made aware. He then continued to advise we do return anything. Its a dining table never open still in package as you can see in photos provided. He continued to rant and get louder. i requested contact with the owner of business to discuss concern with someone not abrasive in tone and I was advised there is no contact for them at all. PLEASE BE VERY MINDFUL OF YOUR PURCHASES AT THIS LOCATION AND THE CUSTOMER SERVICE LEVEL OF THIS BUSINESS. I WOULD NOT...

FMW not only furnished my mothers home, but several rooms in my home as well. I have been back a dozen times to sometimes just to say hello and see what new items have arrived.. I couldnt be more happy with their selections and pricing. Their Mableton establishment is full of tons of different styles to fit the needs of any room in any home in my opinion. If these guys are opening another location now in Marietta, for sure it means they r just bringing high quality home furnishing collections closer to wherever you are. Btwn quality furniture, the customer service, credit check free financing and quick delivery and installation, they'll always...

Buyer Beware!!! I was calling to inquire about something. A guy talked so fast that I didn’t catch his name. He finally responded Moe and don’t worry about my name. I said that’s awful customer service since I couldn’t understand you. He proceeded to say I don’t know if you’re serious and I have customers waiting. One word-RUDE!!!

Update: Do not believe the response from the alleged owner. I had the GM named Mohammed to call this evening and apologize for that gentlemen’s behavior. He said that’s my name and I’m sure he was working alone and felt overwhelmed. I did not mistake the store I called. Please don’t insult my...