The Home Depot — Local services in Marlboro Township

It’s always so disappointing to me when a retailer has the opportunity to do the right thing for a long time customer, but instead, takes the complete opposite approach. I just left Marlboro NJ Home Depot, where I’ve spent thousands on tools and materials for my home over the last decade or more. I had a pair of two 3ft floor underlayment packs that I’d bought in 2021 but I never used for my project. They were both factory sealed. I still had my receipt in my email and asked to simply receive a store credit, as I was picking up other things during my visit (actually my second visit of the day). I was told that although the items were factory sealed and still actively sold in their inventory, that they could not issue a store credit for the $150 because it was just too long ago. My question was, why? If they’re still something that’s sold in the store and they’re not opened, what difference does it make when they were bought? I was then also told that no manager would be able to override this. I’m not the type to cause a scene, so I said thank you and left the store. Sigh. Standing up on these types of policies is such a massive fail for ANY business. Now it would be completely understandable if I did not: A. Have my receipt. B. Have factory sealed merchandise that was still actively sold in the system. It’s also not like I was trying to get a cash refund or return something that was $1000. But good for you Home Depot. Stand strong on your policies that your employees can’t even justify without sounding like they’re just making up reasons off the top of their heads as to why they exist. Now here I am, leaving a 1 star review in the Lowe’s parking lot, having left the $200 of merchandise I had in my hand at the counter for your employees to put back, knowing that if you’d just flexed over $150 on your “policy”, I’d have raved about how awesome and customer friendly your store is. I know (clearly) you could give a crap about my business, but there was no way after that experience I wasn’t...

Do not shop at any Home Depot, NO ONE CARES. I placed an order for fences in Marlboro, order was sent to Milltown. Some staff was helpful in Marlboro, not Milltown. There is NO communication between anyone. One rep says there are notes another rep says there are no notes. If you want a four-hour window you have to pay 20$ for delivery. In the notes was to say call when on the way AND please check that there is no damage to fence. In the past I received damaged materials. you would think it would be checked before it leaves the yard. no manager available. I have been a pro with Home Depot for several years, they are going downhill. I asked what happens if there is damage, I was told to send back, and will ship on the next AVAILABLE day, Not Acceptable. I said if it does come damaged, I will return order. I would have to come back anyway; I will reorder from lumber yards. I will order from lumber yards in the future, a lot more, don't want to lose the reader. DONT SHOP AT HOME DEPOT. Lowe's is not any better I called on Wednesday, for 3 hrs., at 330pm I was told Pro desk left at 2pm, I asked why I was not told when I called several times after 2pm. phone went dead. This inconvenience was over 4 days total (7 hrs.) no one answers phones you lost me as a pro customer. Thank you, Marlboro pro desk for...

I purchased a snowblower, cab cadet brand, in October to get ready for the winter. I was replacing a 10 year old snowblower and decided to get a much bigger one. I was so excited to use it. A few days before an expected storm I started the blower up to make sure it was working. Within a couple of minutes it started smoking and believe it or not caught on fire. I was so upset. Thinking that Home Depot would not except the return since it was already January, I called cub cadet and they were not sure if it was still under warranty but that I should bring it to an authorized dealer for repair; Not helpful at all!! The closest one was in Jackson. About 45 minutes away from my home. I decided to give Home Depot a call. I purchased it online from the Marlboro store. The woman I got on the phone was amazing! She said bring it in and will take care of it. That certainly was the case! I bought the snow blower in, they drain the gas and I walked over to customer service and the experience was nothing short of incredible. From the customer service rep up to the manager, everyone was fantastic.They excepted the return and replaced it with an exact model, Assembled it for me and delivered it the next day! What a great experience from the customer service crew at this location. They really know how to treat...