The Home Depot — Local services in Marlborough

This one is a doozy. I ordered a box spring for curbside pickup, and Home Depot automatically defers you to the app to manage curbside pickups. Both the confirmation email and the sign in the curbside pickup parking spot say to check-in on the app, but there is no button to initiate check-in, even when I troubleshot/redownloaded the app, so I was stuck. There is, however, a customer service number to text in the Ready for Pickup email in case of an issue. The rep who helped me over text was very friendly and got me checked in and told me it would be about a 10 minutes wait for an associate to bring my box spring. Perfect, thank you. I wait 35 minutes before I finally get frustrated and go inside to the customer service desk. Cindy takes me and I tell her I've been waiting 35 minutes for Curbside, and she tells me Curbside Pickup closes at 6pm. I try to show Cindy I spoke to service and they checked me in, but she just laughs at me, doesn't look at my service record, and asks me why I didn't come in store, then leaves to figure out what's going on without waiting for my answer. There is nothing in the Ready for Pickup email OR Home Depot app about Curbside Pickup hours ending at 6pm. I'm frustrated and embarrassed and I feel like I've been gaslit and I carry my heavy queen sized box spring to my car by myself. I try to give retail and customer service workers the benefit of the doubt because I have worked those jobs, but this experience...

I am in a Homedepot every other day for work and personal shopping. Never had an experience like the one I did today. From now on I will drive OUT OF MY WAY to avoid this store. Saw a customer in front of me at self check out, and Ann, your self check out attendant told the customer in front of me his card isn't working. I step up to the "card only" kiosk and attempt to make a purchase, same thing chip reader doesn't work. I tried to bring it to her attention so the other 10 people behind me didn't all try to use the same card machine and she RAISED HER VOICE AT ME! saying she couldn't fix it, and "what do you want me to do"... I told her it was the worst experience I had and get out of her face and "stop talking to her like that". I was not loud nor was I cursing. I grabbed the bag of items I had already scanned and Bagged to move over to the next self check out kiosk To PAY FOR MY ITEMS and she tried to rip the bag from my hand while I was moving 3 steps away! And proceeds to say, "don't you walk away from me with that merchandise". I am disgusted and offended at her claim that I "didn't give her the impression I was going to pay". I will never return to this store again. Piss poor customer service. If I could give no...

Fran! My husband and I took my dad to the Home Depot in Marlborough, MA a few weeks back. Let me preface this by saying that my father is 89, determined, and deaf to a point that he can not hear unless you yell. We had many employees walk by and disregard him and us. We even had one woman look at him and pretty much run. She worked there too. In desperation (knowing that it would be a very long trip without help in this giant store), I asked a guy where to get the correct shingles that dad was looking for. It was Fran. He helped. Not only did he help but he realized our need for help with my dad. Fran was the ONE person that we have ever met in a Home Depot that is knowledgeable, kind, caring, and helpful. This guy needs a raise. I cannot tell you how appreciative we are for his help in a very difficult situation. He stayed with us and made sure that we were all set. He even pushed the carts to help dad. If it wasn’t for Fran, we would’ve been there for six hours. No joke. If you need help at the Home Depot in Marlborough, MA, ask for Fran. His patience with my difficult dad amazed us. It was like an angel was sent that day. Thank you Fran! We...