Consign & Design — Local services in Marple Township

Like others are writing here, I feel the owner is extremely rude. First off I will comment on the guy in the back that is supposed to assist when people are picking items up. I purchased two older pieces of bedroom furniture on 6/29/22 and when I went to pick them up with my husband on 7/2/22 I told him we were there to pick up our pieces. He said in a rude tone "So go get them" I had no idea we were required to move all the existing furniture in the store to access our items! I told him that and he said" That's why we tell you to bring a bunch of people with you" That is unacceptable that we would have to move all the furniture to even access our items!! Upon moving everything out of the way, I discovered that the side of the one chest was falling apart which I did not see previously because all of the furniture around it was so tightly packed! I went up to the front of the store to ask the girl working about a refund, she told me there are no returns accepted! Technically this is not a return. It never left the store! I asked if the owner could call me regarding a refund. She stated the owner would call me and she wrote down my number. This was on 7/2/22, today is 7/27/22 and I am still waiting for that call. I went into the store today and there sat the owner doing nothing at all but claimed she was too busy to call me. She refused to give me a refund or a STORE CREDIT in the least for an item that was falling apart but I could not see due to everything being jammed in around it. SHE WAS WAITING FOR 30 DAYS TO PASS SO SHE CAN TRY TO KEEP MY ITEMS. SAVE YOURSELF A LOT OF HASSLE AND DO NOT PATRONIZE...

The reviews on YELP and here about how rude and indifferent the salesperson is (Laura) are all absolutely TRUE!!!! I have been in the store several times through the years, but never encountered Laura! I asked her for her name, so that I would not falsely accuse any other employee there. I was there for a consignment appointment and my encounter with her absolutely ruined my day! She was so disinterested and distant with me. She gave me a consignment form with no indication of what I was leaving to consign. It was blank! When I asked her about it, she appeared insulted and annoyed. She scratched out a few things and gave it back to me. I added more details and took pictures.

They have a relatively decent shop, but I do feel that based on reviews here and on YELP that they are really taking advantage of consigners, and some customers.

I would hope that people who know of better options for consigning in the area would post them. I would not encourage anyone to go to Consign and Design and be subjected to the type of experience I had. I only left my items because I am working on a short timeline to clear out my storage, and I didn't have time to search for other options.

After reading the other reviews, I went back and retrieved my china set, only to find that the creamer was missing. A more friendlier salesperson said she would look for it. I also followed up with an email and picture we took of it on the store's counter. However, I am confident that I will never hear...

Would not recommend this place. Sold a piece of furniture in February that sold immediately. Started calling well after 90 days of the sale, several times about the $$ owed to me, and got many excuses..."the owner writes the checks weekly, not sure why you didn't receive it but she will write it this week and it will be mailed", several weeks later after no check, "it was mailed yesterday", weeks later another call "it got sent back as we sent it to the wrong address, mailing it out right away. I finally showed up at the store and was rudely spoken to by the woman at the counter who said "that was mailed in May"(.today is July 9th) She was obviously annoyed as she wrote the check, which I was not going to leave without, offering no apologies.She had the nerve to say she needed to check the computer to be sure I hadn't already cashed it, and finally handed me the check saying "be sure to rip up the check if it comes in the mail" Really?, the check you mailed in May?? This place obviously does NOT hold their end of the contract and I would not recommend dealing with this business. According to my experience, and that of many others I'm reading in these reviews they are sheisty, and certainly not a business I want to have any dealings with. I wonder how many people they owe $$?? This would be an interesting...