Adams Furniture & Appliance — Local services in Marshall

I'm giving a 1 star because I purchased furniture from this store at the end of March. We chose the delivery option. We did receive it in a couple of days, however within in a month, we noticed some issues with the recliners on both the couch and the love seat. I called several times to get some one to come look at it. FINALLY at the end of June, we got someone to come to our house to look at it. I am still waiting for it to get it fixed (It's August now) I called a week ago, the young lady said the part was JUST ORDERED and I should get a call back. Why does it take so long to get the furniture fixed. NOT GOOD CUSTOMER SERVICE..At this moment, I can not recommend Adams Furniture to anyone. The lack of communication and having furniture that could have been damaged when we received it. I may consider reporting them to the Better Business Bureau, they really need to take care of...

Excellent service from their sales representative Magan Edwards at the Marshall Texas location. She was very knowledgeable and was able to answer every single question I had regarding the many different pieces of furniture I looked at while at the store. I ended up purchasing a power recliner. Unfortunately the only one they had on hand that was exactly what I wanted was the floor model. (This was on a Friday afternoon.) Megan offered to deliver my new recliner Monday afternoon at no charge since I declined to accept the floor model one and had to wait a couple more days for the “new in the box” recliner to be retrieved from their warehouse prior to delivering it my home. I would recommend Adams Furniture and Appliance store and Magan Edwards to anyone in the market for...

I sent a text to Adam's furniture in Marshall Texas inquiring about a recliner shown on their website. A salesperson, Dee, promptly replied with the answers to my questions. We went into the store later that day and the sales person, Dee's sister (I cant remember her name), was very helpful and accommodating. We did purchase the recliner and paid extra for delivery and setup and it should be delivered today. So far our experience has been very good. If we are happy with the quality of the recliner, we intend to go back and purchase the coordinating sofa...