Ivan Smith Furniture — Local services in Marshall

First, kudos to Estefania in the Marshall store. She went the extra mile to help me find the TV stand I was trying to find. She was friendly, courteous, and knowledgeable. All my telephone contacts with the Marshall store were also very professional. I was very impressed by the quality of your delivery service updates and by the fact that the telephone message I received saying the delivery would occur in 45' was followed by the arrival of the delivery crew 45' later. The crew (3 young men) were professional, friendly, helpful, and efficient. In today's atmosphere of 'precarious' work and 'take-it-or-leave-it' attitudes, I was very pleasantly surprised at the quality of service I received from the Ivan Smith store in Marshall and the delivery crew (from Shreveport, I believe). And, by the way, the TV stand is exactly as expected and just right....

The whole experience from start to finish was super smooth! I highly recommend furniture shopping from here. I initially went to Ashley and although I’m told they are affiliated, the experience there was entirely disappointing. They did not update me whatsoever on my order, and when I followed up they told me that I had to wait 4 months! Ivan Smith checked right away if all the bed set furniture was in stock, and I had it in my delivered and installed in room within 4 days! So incredibly pleased with their service. Everything was done with such care and customer service through out the process was top notch. It was a great shopping experience overall, highly...

I purchased a recliner on Minday, delivered on Thursday. All seemed well day 1, but by Saturday I knew something was wrong because I was leaning far to the left. Saturday evening at 6:30, and I'm sure ready to be off work and home, the Manager drove 10 miles out to my house, brought in a small toolkit and within 15 minutes he'd found the problem and repaired on the spot. The problem was in the factory construction where an entire bracket was installed in the wrong place. This was WAY BEYOND call of duty but wow, I am one happy customer and will continue shopping there because of this manager's quick action. Excellent work...