Jack Rabbit Offroad — Local services in Marshall

Have been in the market for a new utility vehicle to make my forestry maintenance a little easier and save some miles on my road vehicle and started checking out side-by-sides. After doing a lot of research I settled on a Polaris unit, however all the dealers local to me were sold out (thank you coronavirus).

Then one day I happened upon a youtube video for JackRabbit Offroad (JRO) who also advertised that they DELIVER. I got in contact with Stephanie and outlined what I was looking for and she took care of the rest. Turns out there is a LOT more customizations that can be had for a Polaris unit beyond the factory options, which make it WAY cooler and a LOT more useful for my purposes. Stephanie kept me updated throughout the build process, sending me pictures along the way to show how far along they were, which was very helpful.

The entire process was smooth sailing, up until they were ready to ship it from their location in Texas to me in Maryland (thanks Hurricane Laura). No fault of JRO, just sometimes mother nature gets in the way. When the unit finally arrived, it was well worth the wait. If you're in the market for one of these, I highly recommend getting in...

Jack Rabbit Offroad is a 5+++ Star, FIRST CLASS ATV center!!! Highly PROFESSIONAL, COURTEOUS, FRIENDLY, and well TRAINED individuals at Jack Rabbit Offroad! A HUGE 'SHOUT OUT' to our Service Advisor, Karl Bush!!! He was our first person to meet us and took care of our needs in a very professional manner. We live in Atlanta/Queen City area and will drive to Marshall for all our future needs or service for ALL of our ATVs, we have 4-wheelers and a second side by side, so not only will our Polaris go to Jack Rabbit Offroad, but also our other different brand ATVs as well. KARL BUSH took care of our Polaris Ranger North Star with PROMPT service that was affordable too. Our Air Conditioning was not working and he saw to it to get it working. While our ATV was there he searched and had all recalls completed as well. He found a couple other issues and corrected them also. HANDS DOWN, this company and service they offer is just AWESOME! Will buy any future ATV purchases at Jack Rabbit Offroad!! Johnny &...

WORSE SERVICE EVER!!!!! Took my side by side to them 6 months ago because it was running on one cylinder. I also wanted a trade in value. The side by side ran when I dropped it off I drove it off the trailer.... On the receipt they gave me it showed I only approved 1 hour of labor ..... 6 months later they said it needed a wire harness. The wire harness was replaced so they say, along with 3 spark plugs, 2 fuel injectors, 1 ignition coil, 1 air box filter assembly. 400 dollars in labor... Like I said this is all done when the description was a diagnostic test and 1 hour of labor.... The air box was not even installed, they admitted that but I was still charged for it... We finally got the side by side back 3 days later after they said it would be delivered because it was not even put back together. We received the side by side in worst condition the when we dropped it off.... Not only does it not run like it should it does not even crank..... $1200 and they screwed it up...