Waffle House — Restaurant in Marshall

I went into Waffle House establishment recently and immediately noticed the dead and alive crickets on the floor as soon as I walked in. After walking in I was told that it would be a long wait BEFORE my order could be placed. Mind you, there was a family finishing eating, a guy at the bar waiting to have his order taken, and group of three in a corner waiting on their food. Me and the three others I was with went an ahead and sat at a table. The table was dirty we had to ask multiple times for it to be cleaned. All the tables in the establishment weren’t clean and we were told it was due to a rush they had prior to our arrival. Idk how long prior btw. So we sit down, table gets cleaned, and we talk for a minute til one of the two waiters comes up and takes our food and drink orders. We all ordered the All Star special ( waffle, eggs, hash browns or grits, sausage or bacon and toast) !! BUT some wanted bacon instead of sausage, some wanted extra stuff on the hash browns, some wanted not so crispy bacon…..just side notes right. It was about a 20-30 minutes wait again and then we were handed a plate of eggs, hash browns, and toast. One of the orders of hash brown was wrong but just needed chili added to it so we weren’t too worried about it. Now we only have a little part of each order so we start trying to eat. Five-ten minutes later our waiter comes back with sausage and bacon. NOW the sausage and bacon is served to us on two separate plates. Right before the waiter sits down the meats she goes “ohhh I might’ve mixed up the sausage”. We then realize we’re short an order of sausage and only one of us has bacon out of the two that wanted bacon. One of the members in my party starts questioning why everything is being brought out separately when we’d rather just wait and get everything together. This ends up turning into the whole tables interest and the two waiters both come over and are trying to come up with excuses on why the food is being brought out at different times. MIND YOU the food we did get WAS NOT HOT when we were given it. Sooooo if yall so called bringing it out as it’s being made which is why it’s taking so long….why my eggs ain’t hot. But anyway, one member of my party asked why only three strips of bacon was brought out and the second waiter claimed it’s because the grill is too small to cook the bacon. Okay miss ma’am. SO THEN This turns into a whole discussion that fills up the restaurant. The Cook then comes from the stove and just stands right in front of us with his hands on his hips, gloves off, just staring at us so a member of our party ask him “do you even have our waffles cooking?” HE SAYS NO AND WALKS BACK OVER TO THE STOVE WITH AN ATTITUDE. At this point, more and more people are walking in. Some are even walking out after being told they’d have to wait an hour just for their order to be taken. One girl we were talking to said she didn’t want to order and eat from there anymore because she could see something crawling around on the floor so she just waited on her friend. After a member of my party asking to speak to a manager, we were told there wasn’t one for night shift (it’s 2:30am at this point). Our waiter then offered to have the meal on the house and that she’d pay for it since not everything was being brought out at once which I mean…..it could’ve been right? I ate I little bit of my eggs and hash browns along with another member of the party. The other two didn’t really touch their plates. The second waiter asked the cook what to do AND HE TOLD HER TO THROW US OUT. We gladly got up and went to Whataburger cause sir u have an attitude because u were lazy and don’t wanna do your job. As we were walking out…..he was just then making the batter for “our waffles” mumbling stuff under his breath. It was just the rudeness of the cook and then there barely being people there but being told an hour wait was to take place when there was only ONE GUY and OUR orders that needed to be taken place. Food shortage???? Them being tired??? Idk...

Had I not been with a friend I would have left the moment I walked through the front door.

Every single table was full of trash and dishes left from previous customers, literally every available spot. Our waiter had to clear a spot off of our choice so we could sit down and order.

Our waiter, although very polite and friendly, claimed it was messy because they were short staffed and got really busy, yet there were at least 3 other employees in the restaurant and we were the only customers there for about the first 15 minutes of our sit down, nobody bothered to clean off any other tables up until other people showed. At which point they cleared off only the tables the other customers chose to sit at. The floors were also full of spilled drinks and trash.

My friend and I each ordered the Texas Bacon, egg, cheese melt and when we received it they both had bacon, cheese and steak (??), no trace of an egg. My tea was old. Our table had at least two ants crawling around as well.

Extremely...

My bacon wasn't done the cook is taking phone calls while cookin on her personal cell phone ...she tried to give me a grit cake which is old clumped up grits with no water in them discusting........didn't put my waffle in the bag someone elese ordered bacon she gave them theirs half done they sent it back asked for more bacon that was done she got on the phone burned there bacon sent it to them they sent it back again and asked for bacon that wasn't burned she got a attitude cooked them some more at this point she finally got it right. Then I observed her using the same clumped up grits that she tried to serve me she put them on someone eleses plate and served them which she didn't have to because once I complained about them someone went in the back and came out with fresh ones but she still felt the need to serve the old ones at this point I just shook my head and left........won't ever go there again and I still left...