Marcotte Jewelry Ltd — Local services in Marshall

My Fiancé went in to buy my engagement ring. The lady helping him showed him several, including what she called "a new style." Turns out the ring is NOT considered an engagement ring, it is a FASHION RING! (We discovered this when looking for a wedding band to go with it....WHY would you show someone a Fashion ring when they were clearly looking for an ENGAGEMENT ring?!) I absolutely love my ring so it doesn't matter what it is classified as to me....we are going to have two bands, (one for each side) custom made but Marcotte Jewelry will NOT be making them! A week or so later I took another ring in that I had lost a diamond out of. Dropped it off, they said they would call when it was done. About 10 days later I called to see if it was done and if I could possibly pick it up on Saturday as I was going to be in town. (We live about 40 mins away) I talked to the lady first and she was very rude. She then put me on hold and the owner came on the line, he was also rude! Told me that it was "an easy fix since I had the diamond and would just call me when it was done!" It was another week before I received that call telling me that "my easy fix" was done! We will never do business there again! (If I could rate them a...

We came in with one simple request. After some high pressure pushing on the counter girl’s part, we acquiesced to a service we didn’t need. The service was faulty, returning a product that wasn’t as ordered. After a second service, it still didn’t match the exemplar we had chosen. They tried to charge us for both services, saying they wanted us to be happy, but they were not willing to do anything towards that end. Only after an extended protest did they only charge the one service fee, but they asked us not to come back, which is fine by us. Between a girl who pushed a service we did not need, and a man who was rude and insensitive, we just see no need to subject ourselves to that kind of...

Most displeased with the service from the OWNER, I went in for a battery replacement of an $250 automatic/quartz fossil watch, and the owner MARRED & SCRATCHED the inner workings jabbing at it like a caveman poking at first sight of FIRE.

I told him it was a rare watch and he said and I quote “There is probably a reason for that”.

He then half way pulled out part of the alignment ring, causing the motion of seconds dial to fall off it’s central pinion.

This guy had no interest or patience to examine how to correctly dismantle the watch.

WILL NEVER...