Pizza Hut — Restaurant in Marshall

I didn't want to take to Google Reviews for this, but after weeks of getting nowhere, I didn't feel much of a choice. Mid November, I ordered a carryout meal. 1 large pepperoni, 1 large veggie pizza, and 1 side. We get the order home, and they're both pepperoni. It was not a huge deal as I knew the kids would gobble it up. When I called the store to let them know, the female staff person said she would use my phone number to credit a large pizza to my account for next time. I took her word for it and didn't think about it again until last Saturday when we placed an order for delivery and it wasn't there. Regardless, we ordered at 6:08pm. It was now 7:44 pm and we hadn't received an update or our order nor was our order delivered. I called the store, and the hispanic male staff person (didn't get a name) said, "I'm so sorry, what is your phone number? So I can give your account credit? Also, your order is on its way." He said he would credit my account $3. 8:08 PM I call the store back with the same complaint, and the same person answered. He stated, "Yes, your order is on its way. He left ten minutes ago but I will give you a full refund." (I thought to myself after I hung up the phone, why didn't he just tell me at 7:44pm my order was NOT on its way?) I told him we have children that need to have supper, so do you know a time frame? And then he offered to call me back to give me an exact location of where the delivery person was. Well, I'm still waiting for that phone call. And he never refunded my money.He just canceled my order on the app.So I can't even see it in my history. What's worse?There's no email listed online for pizza hut and after typing out all of this on the contact us forum that they have on their website, it doesn't send and says there's a system error. So I thought, okay. I will wait and chat with them. During chat hours, which are 1 PM to 10 PM except when I tried to do that I got an error as well. It said there was nobody to chat with me. Clearly, there's something not ok going on with Pizza Hut, in general. I want my $50+ back. I can't get all the wasted time back, but I would like my money. I used to love Pizza Hut, but I will never be. I'm giving them service again. And it's not because of the lost time and money so much as it is, the several lies I...

Ordered pizza and drinks for delivery for a birthday dinner. The pizza came, slightly later than the time they gave (10 minutes) but I figured maybe they were busy.

They forgot our drinks so I called and sat on hold for another 10 minutes. They asked what we were missing and I said Mt Dew and Root Beer, two litre bottles. They said they'd send it out.

20 minutes later, it shows up. One Root Beer and one Starry. 🤦🏻‍♀️ I called and sat on hold for five minutes before my son offered to ride his bike down and make the exchange.

It is an hour and a half after I placed the initial order right now and we are still waiting on drinks. Maybe don't plan on getting delivery, go pick it up yourself to ensure accuracy. I had major surgery and cannot drive which is why we went with delivery in the...

The pizzas were over cooked and burnt even as well as we asked for extra sauce and got no extra sauce on the pizza, we ordered chicken wings and they looked like they were dehydrated they were so over done, we sat in front of the store waiting for our order to be brought out to us like the pizza hut app said it sat in the warmer so long that we finally went in and got it, when we asked if we were mistaken about what the app said the little girl said " oh sorry my bad", and pizza hut is wondering why other pizza places are kicking there but in Marshall anyways....... we won't be going back there for there over priced...