Real Deals - Marshalltown, IA — Local services in Marshalltown

Deleted my comment and blocked my Facebook profile after I posted concerns about a local business (McGregors) that they had highlighted. Here is the comment I posted.

We purchased a Southern Motion double reclining power sofa from McGregor’s, and within a few months, the fabric began to detach from the backs and seats on both sides. This level of wear and tear should not have occurred under normal usage within such a short period.

After initially leaving a one-star review, the store became more responsive, and we spent four months working with both McGregor’s and the manufacturer, Southern Motion, to resolve the issue. Ultimately, the manufacturer would only agree to repair the damages. To McGregor’s credit, they have now offered store credit for the full purchase price of the sofa, which we appreciate.

However, they are also requesting that we pay a delivery fee for the replacement. Given that the original sofa was defective, we believe it is unreasonable to incur additional costs to receive a properly functioning product. Additionally, we are curious as to what will happen to the defective sofa—will it be repaired and resold?

We would appreciate a resolution that does not place an additional financial burden on us for an issue that was not our fault.

I've never had a business owner call, yell at us over the phone and then hang up. Erin McGregor does not believe in customer satisfaction or doing what is right for the customer. She "ended the relationship" and as usual McGregors is not honoring their commitments on the warranty. I have attached a string of text messages dating back to November when they said they would...

Super cute store! It was my first time walking in there and I think my jaw must have actually dropped (I KNOW my eyes lit up) - there is SO MUCH merchandise for sale! Way cute home decor for many different tastes, clothing, and even some 🧴 lotion & bath type stuff. I only made made one $15-ish purchase (so far) but from what I can tell it's good quality, unique, and priced right about what I would actually want to pay. (That last one is difficult for small business these days.) PLEASE, if you're from mtown and reading this...GO SHOP THERE...I want this...

I am born and raised in Marshalltown, Iowa. I fully understand the importance of shopping local. Having quality options for all needs in Marshalltown is a luxury to myself and locals.

Real Deals lives up to the name with constant sales on already great priced options. They have very modern accessories and clothing which is easy to buy with their amazing staff! Marshalltown is lucky to have such a reputable business on...