AutoZone Auto Parts — Local services in Martinez

My name is Carl Johnson! I had a awesome experience Yesterday at Autozone on alhambra in Martinez. I visited there at this location several times getting honest and professional help from a few Associate's there. Especially one Particular Employee name ( Shane ): He have taken the time to extend his hand and time in researching the parts I needed and his experience in cars an car parts", also sharing his experiences with other customers in resolving Particular problems an needs of what the customer wants although you may have other co-workers that are not experience nor knowledgeable about cars or takeing the time and patience in customer service. ( Shane ): is your go guide in locating parts and experience. Also his personal conversations interlectually with customers to whitch I've experienced and how he treats everyone no matter what ethnicity you are is also a key to his morals and values, treating you like a human being makeing you comfortable. not just a paying customer... I think all employees there should Follow the roll that ( Shane ): leads as to leadership. ( Shane ): is very down to earth person". I will be revisiting this location again now and in the future and in hoping that I will get the same experience as I've received with ( Shane ): and in talking...

Came here for wiper blades last year. I usually pick the wrong blade, even going by the book, and it takes the better part of an afternoon going back for the exchange and then selecting the correct adapter, etc, etc…it can be an afternoon job…LAST YEAR the guy at the counter said “…let me install them for you…” …and it took about 1 minute to exchange the old for the new.

THIS YEAR Walmart was running a special…then I thought about last year…left the store and the blades there, and went back to Autozone in Martinez…again they selected the correct blades, again changed to the correct adapter, and one hot minute later, I’m doing a wiper check (which was perfect).

2 years ago a friend had a bad cell in their battery. Okay you can get a battery at Costco or anywhere else and then make an appointment and then pay to have it installed. They went to AUTOZONE in Martinez who did the job like a pit stop.

Bottom line: why go...

I came over here on 4/17/2021 at 4pm after my check engine light suddenly came on and after a very unsuccessful, and eye rolling experience at Meineke. As soon as I came in, this fantastic woman, who was amazing at muti-tasking, asked what I needed and promptly handed me the code scanning device. She explained to me how to use it and said she would print out a code definition report for me. Sounded easy and it certainly was. I went back inside, the amazing woman, once again juggling three customers (and a business on the phone), printed out my code scan report. She told me how to fix the issue and I was on my way. Customer service at its finest and honestly, I only wish I lived in the area so I could give my business to this particular store.

I wish I had gotten your name, but you know who you are. I want to say, Thank you!!

Meineke, you could seriously learn a thing or two because I will NEVER be a...