Lambert Jewelers — Local services in Marysville

After a month of wearing my engagement ring, one of the 4 prongs that hold the main diamond was starting to catch my hair. I took it in to Lambert’s since we purchased it there and they took it in for repair. I returned to pick up my ring a few days later and I noticed on my way to work the damage they caused. They had pinched shut one of the inside shoulders. I called immediately and followed up with an email when I got to work on 08/13 and they asked to have it brought back in for repair. I stopped at two different jewelers in Dublin and both said the center diamond was crooked and that the ring would probably need to be replaced due to the type and location of the damage, fixing it would not get it back to the original state. I stopped by on 08/14 so they could see the damage, in which they denied seeing any at all. After directly pointing it out, they did everything except specifically say that I caused the damage to my ring. I returned the ring to them on 08/19 for their first attempt at fixing the damage they caused. Upon pickup a week later, they had done even more damage to the ring, pinching both inside shoulders and creating several gashes to the setting and head of the ring. We had to go as far as to take pictures of the ring under the microscope so we could ensure they were looking at the same damage caused because they would not openly say what was wrong with it, as if I hadn’t noticed everything, they never would have said anything about it. Jayne wrote a list of repairs and stated they would send the ring back to the designer, ASHI, and have them compare and repair it based off of the original ring itself. We agreed, and left my ring with them for a fourth time. When it was returned, they did not send it to the designer as they had said they were, but to someone else that makes repairs. They said he "fixed this ring to the best of anyone's ability" and said "we can't do any more work on this ring". Now we are shopping for our wedding bands and each jeweler we’ve taken it to can still see the damage. The inside shoulders are still flawed and you can see where the tools they used have scratched the platinum on the outside shoulders. Lambert's refuses to replace the ring. It's sad a local place would treat people like this, but I recommend anywhere...

I had a very upsetting time with Laberts Jewelers. My grandmother passed just over a year ago and my grandfather asked me to get rid of her remaining jewelry (after the family had gone through and kept what they wished). I took it to Lamberts and the salesperson I worked with when dropping everything off was very knowledgeable and sweet and explained the process very well. She did make me aware that if I don’t go through with selling to them that they would charge me $50 to give me a report of what each piece was (gold v silver). We got a call later that day with their offer which was too low for my grandfather so we politely told them we would come back to pick up the items. When I arrived the following week to pick everything up, I was in utter shock to see my late grandmother’s jewelry carelessly thrown in 3 small baggies. I had given everything to them in their respective boxes. When I asked where the report was on the items, they salespeople seemed confused and said that they threw it out. When I asked if they could tell me what everything was - the sales lady grew frustrated and looked at a couple pieces and wrote in pen on the baggies as to what they were. When I got home, it took my friend and I almost an hour to untangle nearly 50 pieces of jewelry and put them back in their boxes. Some necklaces are still in knots because they were all just thrown together with no care or respect. While I haven’t ever sold jewelry before - I assumed that if we decided to not sell the items that the jeweler would at a minimum return the jewelry back to the original boxes. I was very upset and heartbroken that Lambert’s showed such little care for my late grandmother’s items and so unbothered that they tangled up almost every piece of her jewelry. We will never shop at...

Went in for a watch battery replacement. Got it done on the spot, and was pleased. I should have examined the watch more carefully, because the next day when I went to put the watch on I saw that the waterproofing gasket was sticking out the sides of the watch back in multiple places. Could not have been more obvious, don't know how I missed it. Also, the pin attaching the strap to the watch was mangled and the first link was not crimped over the watch back properly.

Two days later, I brought the watch back to have it fixed. The guy behind the counter saw the gasket and and strap and politely promised to fix them. When I came back for the watch later, they had fixed the gasket but not the strap. I gave it back for the guy to repair the strap, and he took it to the back room again. Less than a minute later, the repair man came out to talk to me.

Immediately after telling me how "Seiko's are cheap" and that the gaskets practically always have to be replaced (whatever that means), he then proceeded to accuse me of bringing in the watch strap already damaged, stating that the person who changed the battery (wasn't even him) has over 30 years of experience, stating she wouldn't have damaged the strap. Of course, this is the same lady who had so badly and obviously damaged the gasket that it had to be replaced.

I understand mistakes are made; if they're corrected, it's alright. This man took no responsibility for the shop's mistakes, did not apologize even about the gasket, put down my watch by calling it "cheap," and accused me of having brought my watch in already broken.

Humiliating and infuriating. I will never step foot in this...