The VAPE Way: Vape - Smoke Shop, Mashpee MA — Local services in Mashpee

I have been buying from here on and off since they originally opened. Most of the time it's just transactional. I know what I want, go in, pay, leave. But last time what I wanted was out of stock. I was/am extremely hesitant to try anything new because 30$ is a lot of money for a chance you aren't going to like it. I almost just left, but Ray (I asked his name so I could give him a mention) asked me if I had tried any of the new stock. I hadn't. He asked me what I usually liked and recommended a comparable disposable. It was way more in-depth than just a simple "try this". His knowledge of the devices, tastes, strength, and pull; all of it was so on point. I left with said recommendation. Instead of just saying bye he made money for VapeWay and had another satisfied customer. Go see Ray if you're stuck he'll sort it out for you like a human AI vape matcher 😊 he deserved a positive review because he is exactly what 80% of customers need to follow through with...

After my purchase of a battery pen, I was told as I was handed the receipt that there are "no refunds, no exchanges." AFTER my purchase. When I asked what to do if the product is defective and needs to be replaced, I was told, "not here." When I asked if they had the manufacturer's contact info, I was told to "Google it!" I asked for their distributors contact info, and at this point another gentleman approached who I thought was a customer, but I guess maybe was the owner? manager? as he inserted himself into this conversation. He told me, "no." I told them I would never shop there again, as there are PLENTY of nearby competitors within easy driving distance, and as I turned to leave this gentleman laid a giant sarcastic whiny "Awwwww" on me (the paying customer). I'm glad business is so good that they can afford to be dismissive and rude towards paying customers. If you expect to be treated like a valued customer I would heartily say: "DO...

I have spent hundreds of dollars in this store and my boyfriend just today spent about $95 on one purchase of all of the same kind of faith they all tasted burnt and were clearly degraded for whatever reason! They refused to exchange the vapes that I did not open in the store, which I find insane because most people don’t open the vape in the actual store the one that I did not, the employee spoke to a manager on the phone who agreed to exchange it and we tried a couple more and they were also all bad! I then emailed the owner, obviously extremely irate with the situation and lack of good customer service and the owner himself very rudely basically told me to take a hike! When I tell you, I opened half a dozen of the same type of vape and they were all bad and burnt tasting! I will never shop at the store again, even after being a customer for over a year… I also will continue to encourage this business to write...