Walgreens — Local services in Mason City

They have a newer young female employee at our Mason City store and she is the snotties, rudest, spoiled bratt attitude I've ever experienced. Yesterday was the third time she checked me out and I left the store emotionally upset. I have never been treated so poorly. The last time I was there I had a question about where the fingernail polish was moved to and she said she didn't know anything about fingernail polish, she started to walk away and I said "can you ask someone " she rolled her eyes and said she would. I waited a bit and she didn't come back so I went to the next isle and there she was and she walked right by me and did not say one word to me. I mentioned the situation when I was checking out and that employee knew exactly the girl I was talking about. We go to this Walgreens all of the time because it is only 8 blocks away from our home. Your employees have always been wonderful and gone the extra mile but this girl acts like your a waste of her time. I would hate to go somewhere else to shop but if this continues I will. I'm sure by my description you can tell who your new employee is. Please teach this employee proper customer service, although I dont think...

The pharmacy is a joke and a half! The lines are long and they NEVER answer a phone! I have waited on hold on the phone for 30mins drove to the store waited in the drive thru got to the window and seen the phone laying on the counter. When the lady came to help me I was still on hold (you can hear the phone pick up and be placed back on hold you hear movement and noise then the hold music again) all this to be told my pain meds that I order thru the app needed verbal authorization to be filled.... yet nothing tells you that just that it is processing, no phone call from the pharmacy, no email from the app or even an alert from the app. Just processing.... I was told it would take 30mins and to come back for them. Yet the other day while waiting to pick up my sons meds I sat in the pick up line over 25 mins while they filled the order for the car ahead of me (I heard them say we can fill it for you if you want to wait (speaker is loud and I have great hearing) meanwhile I am sandwiched in because there is a car behind me by the time I got to the window there were 4 more cars behind me! Walgreens use to be my go to but I am in the market for a new...

11/01/14

I would agree 100% with Carol Clark's review from earlier today! Our 82 year old father has to be one of the most patient and accommodating people I know. For him to be upset with his treatment by the female pharmacist this morning (don't know her name) along with the lack of concern by the manager on duty in the Mason City store then it MUST HAVE BEEN BAD!!! My mother, who had just been released from a 2 1/2 week stay at the hospital, was waiting in the car for my dad to deal with this 1 1/2 hour pharmacy ordeal! Prescriptions were purposely called in the day before just to avoid this very situation!!!

Not only should the pharmacist and manager be reprimanded but maybe it's time a CVS store comes to Mason City!! Not only will it give customers options with looking for friendly accommodating staff but it will also allow people who travel out of state to have access to their prescriptions via a different pharmacy chain instead of being restricted to Walgreens...