Charlotte AllStar Gymnastics and Cheerleading — Local services in Matthews

I shoudve listened to the review that said you had to be the right skin color. My daughter was the only black little girl in her Tuesday night Tiny novice competition cheer class. She was keeping up with her rest of the kids and was doing great considering she also has pneumonia, however her contract only allows for a certain number of absences and since she was on her antibiotics plus on a comp team, sometimes she will have to complete while not feeling well as long as she’s not contagious and has doctor approval which she did. During the class I watched as a child pulled Nevaeh’s hair and repeatedly poked her in the back to get her to move out of the spot she was told to stand in so she could stand there and be first instead of my child. With my daughter being newly 4 and the other child looking like she’s going on 7, my daughter just ignored her. Moments later my daughter is left by her class as they are transitioning in the hallway. I decided to just let the front desk know what had transpired and asked them to bring my daughter out of the class as she only had about 15 minutes left and she was looking worn out due to the pneumonia and annoyed by the same girl now trying to be my daughters teacher and tell her what to do while the actual teachers were talking. I get my daughter and we are driving home when I go to send her coach a message (class was still going on so I couldn’t speak to her then). As I’m going to open the app to message her coach it shows that we have been removed. I then go to my parent portal and it shows that my daughter has been unenrolled from the class. I called and spoke with Megan who stated I had too many complaints and that we “weren’t a good fit” and hung up on me. A good fit as in she was the only black kid or the only parent that complained instead of sucking it up. In another video I have with the manager, she states she was removed because I didn’t give them grace…. Fast forward to me speaking face to face with the owner today (I have a video of the entire conversation also). Who had excuses for everything and stated that they received 7 complaints this week and that 5 were from me. Actually only 3 were and they were valid complaints that could’ve easily been handled as of course two teachers can’t possibly watch all 10 or so kids at once. The owner Kevin seemed cocky and as if he didn’t like his gym being criticized. He even called me at 10:29pm asking me to take down the above video because it was mean. However, what was actually mean was the way my child was treated. I had uploaded the video to YouTube as UNLISTED just so he could hear the full conversation. Nobody else without the link would have been able to view it. You can find all the videos on both YouTube, TikTok,...

At first I wanted to give this place a try despite the reviews. I enrolled my daughter on intro tumbling 2 weeks into the program. The first day was a “so-so” experience. Directions on where to go were unclear and I repeated several times to the front desk we had no clue where to go after being abruptly stopped by one of the ladies (didn’t get her name) The second class was just a weird feeling. Though I know this place is not a drop off daycare, I trust them to at least release the girls (5-12yrs old) to a “parent”. This never happened on the 4 classes my daughter attended. She always walked down the hallway by herself and thank God I was always waiting for her. The last class she attended, I was walking from my car to the front door (mind you, the class ENDS at 6 and it was 5:59PM) and here comes my 7yr old daughter walking out the door unattended with the front desk RIGHT THERE. Needless to say, I walked right in and made this know to the 2 older ladies sitting there that my daughter walked passed them and out the building by herself and thank GOD I was walking toward it. All I got in response was “Well, the coach is supposed to release kids to their guardians” which again, that never happened the 4 times my daughter attended.

I read a review similar to this of a mom being late by 5mins and her daughter walking around the parking lot looking for her.

I should’ve listen to her review and more so to my gut feeling the...

Super disappointed in a recent visit here after several good experiences in the past. My sitter took my girls for lil bit play time and was told that she was not allowed to bring my kindergartener with the younger two kids in to play. I had taken them myself two other occasions this summer to this lil bit playtime without one mention about my oldest daughter, who had just finished kindergarten, not being allowed to play. They were looking so forward to it and were crushed when they weren’t allowed to play even after insisting that they had already been for this type of play this summer and had also done a week of summer camp here. I tried to call and speak to whomever was working the desk to help my sitter explain this, but there was no answer on the line guessing because they were so busy which is understandable, but apparently there was to be no budging on them being allowed in. If this policy had been an expectation from the beginning we would not have planned on it but it was very upsetting for it to be OK one week and not OK another week. My kids left crying and I will be signing up my girls for gymnastics elsewhere...