Tropical Bakery — Restaurant in Matthews

Horrible experience! I ordered a cake from this place for my father's birthday. A vanilla cake with pineapple and Carmel filling. I had my mom pick up the cake for me, because I had to work. My mom takes a picture and sends it to me when she arrives at home. The cake is WRONG! The total opposite of what I ordered. It was a Chocolate and pineapple cake! I called the bakery and spoke with I guess "the manager" and explained to the man that the cake I had placed was not right. He said " well that's fine just come back and "I'll return your money". I could already tell by his tone that he was upset, and did not allow me to get another question in before hanging up so abruptly. So, I leave work to go to the bakery because the cake was $55 dollars. When I get there the man says "Where's the cake? No cake No Money." with a smirk on his face, slightly shrugging his shoulders. He knew that he didn't explain that on the phone, and with COVID, who takes ANYTHING back in???? What was he going to do re-sell it?? Something that everyone should know. Like seriously? This was a waste of time and Money! I am very disappointed in this place with there customer service. I will NEVER AGAIN order anything from this place! This was a cake I relied on for my Father's birthday, which is today. I had to go and look for another cake, and this was a TOTAL...

Well, let's go. I went to the bakery today (to be honest, I went to that mall to go to the bakery next door, not that one. I ended up going in the wrong way due to lack of attention, but as it was full, I decided to stay.) for the first time. It was full and I found the energy quite chaotic for a bakery (I don't know if bakeries in Brazil are like that, but from what I saw in the reviews, no.) I ordered some empanadas and cheese bread from a girl who seemed to be new and not knowing much English, but her service was incredible and very kind, the only kind person in that place, to be honest. Then the owner (or manager) arrived and I think he fought with her in front of me. I only saw him slamming the greenhouse door while she was helping me and leaving screaming. I found it VERY rude and I wouldn't accept staying in that place for another minute. I got my food, paid for it myself and almost left the tip, but my wife told me that the tip wouldn't be for her but for the restaurant. I thanked him and left. the owner is super disgusting, he doesn't wash his hands as far as I can tell, he doesn't use caps, masks or gloves, I don't know how the health department managed to give that restaurant a score of 96. Oh, besides there's an insect in the bananas. I will never go back to this place again and I don't recommend...

My only complaint about this place is that is 30 miles away from my home, otherwise I would be coming over here in a daily basis! This is a very authentic Brazilian bakery (I am Brazilian) and they offer authentic products that you would find in most bakeries in Brazil. The owner is always there and it is always making sure everything is running smoothly. Everything is made fresh, nothing from frozen food, cooked to order with locally sourced ingredients. You'll find here all the brazilian traditional bakery foods: pao de queijo (cheese bread), coxinha (deep fried chicken dough), xis (brazilian cheeseburger), suco de caju (cashew juice), suco de laranja natural (fresh orange squeezed juice) among other stuff. The sweets are also very traditional ones including negrinho / brigadeiro (chocolate balls) which are must have in any brazilian birthday parties. They also have authentic brazilian cakes (which are the best in the world) but I have not had a chance to try them yet. The french rolls (cacetinho / pao frances) are baked fresh several times a day and you'll buy them warm but so warm that it would be very difficult to wait until you get home to eat them. I wish they would expand over to Huntersville, I would be their most loyal...