Ashley Store — Local services in Maui

As many businesses either closed or flew the coop of Dairy Road, Maui's newest furniture store opened up in 2019. Ashley Furniture was founded in 1997 in Anchorage, AK. They operate like a restaurant chain with corporate and independently-owned stores. In Hawaii, they're run by locally-owned C.S. Wo & Sons who also owns Homeworld Furniture, Slumberworld and Red Knot stores.

ATMOSPHERE: The long, single-level showroom took over some decrepit warehouse buildings directly across from the Maui Marketplace, doing double-duty by also sprucing up the neighborhood. Parking is plentiful. Inside, ceilings soar sky high along with big windows which make for a very airy feeling.

EXPERIENCE: We were immediately greeted and assisted by Jackie. We were looking for a sofa to replace a defective one we purchased from Inspiration Furniture on Oahu just a few years ago. By defective I mean the faux leather surface started to peel.

Off the bat, I noticed a nicer selection of contemporary styles as compared to sister company Homeworld. Secondly, their price on most pieces were more affordable, but that also made me wonder about the quality.

A slick-looking, gray fabric sofa caught our eye (see pic below). Priced at $2359.99, it's steep but I've seen many sofas going for more. While we haven't made a decision yet, it's at the top of our list.

TIP: They do not sell floor models. Ordering time takes around 6 weeks.

OVERALL: Nice selection, fair pricing. If we ever purchase that sofa, I'll be sure to update this review to touch on that quality...

Walked in, greeted by a nice lady named Louanne & was told if we needed any help, just let her know. So we start walking around to look at bed frames as that's what we're interested in, & notice this same lady who greeted us walking slowly behind us "acting" like she was looking at stuff and "working". So we go on our way & still continue to browse other bed frames, we come across the same lady AGAIN, at this point my fiance and I are a little upset & feel discriminated because we're locals & walking around like we can't afford it. We're both livid, but not letting this women make us feel small. We finally came to an agreement on what 2 we're interested in, we call onto the same lady who has been FOLLOWING us the whole time to check if they had it in a king bed for both. She comes back to tell us she does have it in stock, but had no price(probably cause she think we couldn't afford it, we could feel that vibe). She grabs the price & we took a few minutes to decided & made a decision. Although she made the transaction really easy,the instructions to their warehouse is confusing. We said thank you, & made it to their warehouse which has slumberworld & homeworld on it but nothing for Ashley furniture. Took less then 15mins to get all our stuff & had it up less then 3hrs at home. I just hope Louanne realizes how she made us feel here & hope this company doesn't pride on only helping NON LOCALS & giving their 100% over trying to help the born & raised LOCALS & following them around like...

I shopped at the one on Oahu at the Waikele location before it closed and purchased several items from there including a lot of accent pieces. So far I’ve only purchased a mango wood 3 drawer dresser and matching nightstand from the Kahului location. Like most furniture stores, I go by myself and so often don’t get acknowledged or approached when I enter the store and will either have to look for someone or wait until someone finally decides to approach me. I don’t know about anyone else, but if I go to a furniture store, it’s because I’ve already done my research and know what I want and am ready to buy now. I think Ashley Furniture has good quality items at reasonable prices that appeal to a range of customers. I had to take a star off because of the pick up location on Wakea. Customers are told by the salespeople to ask the warehouse guys to take the item out of the box before you sign and take item away in case it is damaged in any way. That will save you A LOT of trouble to do that. It sounds like a simple customer request, but you WILL need to be very assertive in order to do that. The warehouse guys will ALWAYS come out with your item still in box on hand truck ready to load in your vehicle and when you do ask them to take item out of the box and packaging, they act like they are doing you a huge favor and it’s a big inconvenience for them. They will open the box and try to show you the item while it’s packed with styrofoam and clear wrap - no way. Item MUST be taken out...