UScellular & T-Mobile — Local services in McAlester

My 82 year-old mother purchased a phone for my 92 year-old dad at the store in McAlester Oklahoma. She did this because she was paying Significantly more than $29 for an additional line on her other plan. They assured her she would have 15 days to return it If it did not work for him with his hearing aids or if it was too difficult for him to use. She went into the store on the 15th day to cancel the plan and get a refund as his health had regressed significantly.. They could not find where she purchased the phone even though she Showed the transaction on her banking app. She talked to several different people in the store who were very helpful and they even called customer service in Tennessee. Still nothing. They apologized to her and told her that they would work on it and They would honor the 15 day policy Since she had initially come in on the 15th day . My dad passed away A few days later. She had not heard from the store so she and I returned to the store one week later and they still could not figure out how to get her a refund. We again left with assurance they would honor the 15 day refund policy. They were supposed to call us when they figured it out but no call in 7 days. my mom returned to the store today and their answer was that she could not get a refund on the phone now because when she came in on the 15th day It was actually the 17th day because they had ordered the phone for her and it took 2 days to get it. Apparently your 15 days starts when you pay for the phone not when you have it in your possession. Im Sure that it is in the fine print but She's 82 and just lost her husband and never even used the phone! The local employees were all extremely nice and felt terrible about the situation and said that it was a corporate decision. One of the employees even offered to buy the phone from my mom because they felt so bad. Since then I have read hundreds of horrible Reviews....

The store that opened my account used the stores address as my home address ( I did not realize this) Long story short I spent 3+ hours on the phone numerous hours online, approximately 3 hours in store & was still unable to purchase the phone I was told I qualified for...Reason Iam so upset this purchase was to be a Christmas present for my VERY DESERVING granddaughter! Their reason was security issues started because of address. I started this purchase December 2nd & the entire time told I would get the phone at promotion rate but as they continued to tell me complete this verification the promotion changed & I was told I no longer could get the promotion. BOTTOM LINE THERE WAS NO PHONE UNDER THE CHRISTMAS TREE. But Iam quite sure they will accept my bill with no problem. Im not being ignorant to security...

The cell service is decent. Some places in town I lose service or if I'm traveling I lose service in spots. Never had this happen with straight talk which is what I had for 5 years prior to US Cellular. Overall I am happy with my phone. I have a galaxy s23+. When I initially got it last year, I was in office for hours waiting on everything to be transferred from the old phone to new phone and that was exhausting and they kept trying to get me to get device protection and phone accessories. So that was annoying. My bill fluctuates from $85-$120 so that's annoying never knowing what it will be month to month. Never had that problem with straight...