Lott Furniture Company — Local services in McComb

If I could give negative stars for customer service, I would. While the sales people are excellent, friendly, and helpful, I absolutely dare you to have a problem with delivery/setup (which you pay for at a "low" price). I called a few months after purchasing a solid wood bunkbed set for my kids. I was home when they delivered (almost eight weeks later) but I work from home and couldn't fully "supervise" the setup. Due to hurricane Issac, I received damage and had to disassemble the beds to repair the room floor. I found hardware missing and improper connectors used on the BACK of the beds (next to the wall). I called the store and was passed to a man whose first response was - I'm not kidding - "you should have paid closer attention during setup." I see, so it's the customer's fault Lott's assemblers were ill-prepared or did shoddy work. It must also be the customer's fault that gouges on a full-bed foot board (inside) were covered up by a strategically-placed bar-code sticker (large). I will never shop at Lott's Furniture in McComb again. This after spending over $15k in that one store over the last 18 months. Trust me, you are nothing but a "right now" dollar to them. Take your...

most horrible experience ever. After we bought a 7 pc dining set and waited on two of the stools for almost three months we were told they were discontinued. We were lied to and was told weeks ago that they were shipped and awaiting port, we were also told they were on a truck that had no driver, it was always the run around. They never returned calls that were promised and some of the staff are complete A holes and are not about customer satisfaction. Don't threaten to not return my money because I said I was going to give a bad review. I understand everything is backed up due to the pandemic and was very understanding for almost 4 months. someone should have know these were discontinued. I even stopped by because my calls were not returned and was told to my face they were on their way. It was a Lie! I got my money back and went to a local competitor and purchased. I will no spend another dime at Lott. our whole home was furnished from there. Everyone in the furniture market will know about...

My sales Rep was absolutely amazing. The service department, however, is not. I called 2 weeks ago to get them to come out and look at my mattress that I purchased through them. I was told I would receive a call back to set up a time. After not receiving a call I called them again today. Was told that there is 1 guy over 2 more guys in the service department that handle all of McComb and Brookhaven and that she couldn't tell me when they would make it out. I offered to bring it to them and was told it wouldn't do any good either. I could see a week, at most 2 weeks, to get someone out there but this is ridiculous!! I use this mattress every day and purchased a special one because of a back injury but apparently my money is good enough at purchase but the warranty is not backed up by...