Waffle House — Restaurant in McComb

I walked in to one cook one waitress two guys at low bar older couple coming from revival four young men in second booth I sat at low bar where waitresses would do their tickets at end of their shift at high bar two men eating and waitress was taking a To Go order at high bar on the other side of restaurant chairs going across so no one could sit on that side any way she finished To Go order stood at register called order to cook that stood facing her both with their backs to the rest of us then one of the men at high bar already eating calls her over to order a to go order during this time a man comes in sits at low bar also two females they sit at high bar 30 minutes passes because she fixes the two To Go orders before she finally looks our way then takes 2 at low bar order then two in first booth now another female has came in sits at high bar as she passes me on her left and man that came in after me she says something to him he moves to high bar at register where she ling to call other orders then takes second booth with four guys order as she passes me I say Young lady if you'll give me a cup of coffee I can wait an you can get everyone else she rudely says I'm busy so if I get time now it's been 45 minutes after giving all three tables their food Its my turn right WRONG THE TWO FEMALES AT HIGH BAR SAY HEY HEY CAN YOU TAKE OUR ORDER SHE LING BACK IN FRONT OF REGISTER WITH HER BACK AGAIN TO ME TAKES THE GUY SHE INSTRUCTED TO MOVE UP THERE ORDER THEN THE TWO GIRLS WAIT FOR IT.....AND THE OTHER FEMALE BETWEEN THE FOUR OF THEM MAYBE BEEN THERE 30 MINUTES I BEEN WAITING ONE HOUR 15 MIN AND STILL NO COFFEE SO I LEAVE GO TO STORE GET ME A CUP OF COFFEE THEN I GO BACK THINKING SURELY THIS TIME NO AFTER SHE GET EVERYONE EVEN ALL FOUR TO GO ORDER AT HIGH BAR DONE SHE GOES TO BOOTH THREE TAKES THAT ORDER AND AS SHE PASSES SAYS OH YOU WENT GOT COFFEE AND CAME BACK I reply loudly and wouldn't have had to if you'd I stopped said Yes and if you can get me two OM, Waffle and Bacon that would be Great please almost two hours for two eggs SAUSAGE AND A COLD WAFFLE I ATE HALF MY FOOD LEFT MONEY ON LOW BAR THEN LEFT I LOVE LOVE WAFFLE HOUSE EVEN WORKED FOR THEM HONESTLY MY FIRST TO BE TREATED SO BADLY I GUESS IT'S WITHOUT SAYING I WAS THE ONLY white person there so I was feeling all George on my way out...

Myself, my wife and 3 of my friends were attending a funeral a block away. My wife suggested going to waffle house since it was so close and we generally have a very good experience. (in other locations) So we got a booth and sat down. The waitress came to the table to take drink orders. I ordered coffee, wife had juice and the others had either tea or coke. The waitress finally came to the table with our drinks about 15 minutes later. I asked for creamer for my coffee and a spoon to stir. At that time, we placed our meal orders. My wife and I always order the fiesta omelet. Hers with loaded hash browns and I get the grits. One of my friends orders just the hash browns and bacon. Didn't take much notice about what the others were ordering. Too busy in conversation. About 40 minutes later, the food starts showing up. 2 plates for my wife and I arrived first. The first think I noticed was my omelet had over cooked hash browns. I asked if someone else at the table also ordered this. No one else had. My wife's hash browns was correct. I did not order hash browns. I ordered grits. I also mentioned that my coffee was now cold and I wanted a fresh cup and the creamer that I had asked for in the beginning. My wife asked for a refill on her juice. About 10 minus later, the waitress comes back with another 2 plates. I mentioned about the hash browns and wanted my grits. I also asked again for the coffee and creamer. Also inquired about my wife's juice. The waitress said they were out. So my wife asked for a diet coke instead. A few minutes later, the waitress comes back with the 5th plate. There was no bacon. Told the waitress of this and she walked away. I assumed she was going to inform the chef of the missing item. Finally after about 10 minutes and still no bacon, my friend stood up and asked the chef herself about the bacon. The chef's comment was "I aint making no damn bacon". We all heard it. At this point I said its time to go. We got up and paid our tickets and left. Some background.. My wife and I visit waffle house locations 3-4 times a week. We are always traveling. This is by far the worst experience we have ever had at a waffle house or any restaurant for...

Mixed Experience at Waffle House: High Security, Inconsistent Service

I recently visited Waffle House and had a rather mixed experience that left me with conflicting feelings. While I appreciated the heightened security measures, I found the overall service inconsistent and lacking.

First and foremost, I must commend Waffle House for the level of security they provide. It was evident that they take customer safety seriously, as I encountered what seemed like the most security measures I've ever seen in a restaurant. While I understand that being in a potentially rough area warrants such precautions, it did make me feel more at ease.

However, the heightened security seemed to come at a cost. Upon leaving, I was stopped and interrogated about having a receipt. Although I understand the intention behind this measure, it did create an uncomfortable atmosphere, leaving me feeling somewhat unwelcome. Perhaps there could be a more seamless way to address security concerns without making customers feel targeted.

Additionally, the use of paper cups and plastic utensils was disappointing. I understand the need for convenience and hygiene, especially in a high-volume establishment like Waffle House. However, it detracted from the dining experience and gave the impression of a lower-quality service. Exploring more sustainable alternatives or even offering the choice between disposable and reusable options would be a positive step.

Overall, while I acknowledge the challenges of operating in a potentially dangerous area, I believe Waffle House could improve its approach to ensure a more balanced experience for its customers. Enhancing security measures without compromising on hospitality and customer service is a delicate balance to achieve.

I hope that Waffle House takes these feedback points into consideration and continues to work towards creating a safer, more welcoming, and environmentally conscious dining experience for all...