Freundly Designs — Local services in McHenry

I would give - zero stars if I could and not sure how the owner manages to keep her doors open with her non existent customer service. Trying to keep my money local and support small business I placed my first custom order the first week in December for an event the following week responded that she could make my design no problem. As the event approached and several attempts to reach out no response so I gave her a little grace understanding she may be busy with the holidays approaching and even showed up at her shop and purchased a premade design leaving me without my order for the event. No apology or anything. The worker felt terrible and apologized for her. I said I would like to give her another shot at another order if over a month is far enough an advance and she told me that’s more than ample time. Fast forward to a month later and a week before my daughter’s first dance competition she ghosted me again refusing to respond to texts or pick up her business phone when attempting to see if my order will be ready! Completely unprofessional and blown away how absolutely ignorant she is. Don’t waste your money with this business because she is less than thankful for the support and encourage others to shop somewhere where they actually appreciate it. As another local business owner I will be sure to share my horrendous...

What a wonderful experience today I saw a Facebook ad pop-up that they were doing a customize your own sweatshirt so I thought I would stop in for the upcoming Super Bowl. The young lady that was working was so friendly and helped me and my husband find the perfect sweatshirt she went above and beyond. The prices were pretty reasonable I think for the same day custom sweatshirts. I can't wait to wear it at the Super Bowl party we're going to! The sweatshirt is oversized, warm, comfy, and big plus it's a crewneck with a hoodie front pocket which l've never seen before and was just freaking amazing. The store was clean, organized and the service was fast. We were in and out within a half hour. Give this place a try you're not gonna be disappointed. What a fun girls night activity, after hitting one of the restaurants in downtown McHenry and then make...

Freundly Designs is absolutely amazing for both personal orders as well as group orders. They have made amazing shirts for our seniors on our football team twice this season as well as spirit wear for individual orders for our team and parents. I love working with them!! We could not have made the gifts for our seniors we wanted without their help. I also absolutely love that she is a local small business we are able to support. I will absolutely continue to work with her for the wrestling season and recommend her for all of our other sports team and parents. Thank you so much for being so amazing and helpful. We love the shirts you have made for us and how easy you make it for our...